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Hitmaker
Dec 19, 2020 6:24 PM UTC
Answered

Google assistant can't play albums or artist on Deezer

Hi!

 

When I am asking to play something specific on Deezer, google says that something went wrong. I am on Android 11 and Oneplus 8 Pro.

 

Hitmaker
Jan 11, 2021 5:21 PM UTC

Thank you!

28 replies

Roadie
Aug 31, 2021 11:40 AM UTC

I can make it play the Flow, stop and skip a song. If I want to play a certain song / artist / album via the Google Assistant, I get the “Requested content is not loading.” in the Deezer app. It used to work fine.

And yes, I did use the commands listed in similar threads.

Rudi
Ultimate Superstar
Ultimate Superstar
Sep 1, 2021 9:00 PM UTC

Hi there @calicdu 

Can you try casting from your app directly to the Nest?

Have you tried restarting your network router after about 3 minutes?

 

Hitmaker
Jan 20, 2022 10:03 AM UTC

Hello @Rudi , any hope for a near-future solution?
Been about a year  since the original post, followed by your assertion that the devs are ‘on it’ and I still can’t use google assistant to play anything on Deezer :-(

Roadie
Jan 20, 2022 1:21 PM UTC

Hi there @calicdu 

Can you try casting from your app directly to the Nest?

Have you tried restarting your network router after about 3 minutes?

 

Casting? I don't wanna cast. I have a simple car stereo. I connect my phone via aux cable. And then I say "Hey, Google. Play blablahblah on Deezer." I get an error most of the times. All I can make it play through Google Assistant is the Flow. This is why I switched to Spotify. + Spotify is being recognized by Google Maps as a multimedia app and I have a small overview of Spotify when I drive and use Google Maps. You are a bit behind usability vise. I'm sorry to say that. I would switch back to Deezer probably if you could fix Google Assistant integration. Google Maps integration is really cool too. Think about implementing it.

Jaime.Deezer
Community Manager
Community Manager
Jan 21, 2022 11:20 AM UTC

Hey @calicdu I am sorry to hear that you left Deezer.
Thanks for your honest feedback.I hope all the necessary fixes can be done in the short term.
I’ll make sure to pass the feedback to our developers and mention the integration suggestion.:nerd:

Guitar Hero
Feb 19, 2022 3:30 PM UTC

Same issue here, I'm using a LG W7 speaker with Google assistant, and when I ask it to play, for example My Flow, it says "sure, playing your flow on Deezer" and nothing happens. Same when I request a particular song. Works fine with Spotify. I can also cast to the speaker from the Deezer app on my phone but prefer the flexibility of voice commands. Any ideas? This is only a recent fault, within the past couple of weeks. I've restarted, uninstalled, rebooted etc and nothing changes.

Thanks

 

 

Guitar Hero
Feb 20, 2022 10:29 AM UTC

Now unable to cast Deezer from my phone to this speaker. 

Any comments as to what is being done about this latest security certificate issue from Deezer? I'm going to have to leave if not fixed.

Thanks

Rising Star
Feb 21, 2022 1:01 PM UTC

Now unable to cast Deezer from my phone to this speaker. 

Any comments as to what is being done about this latest security certificate issue from Deezer? I'm going to have to leave if not fixed.

Thanks

There is another thread about cast problems.

We have the same problems to cast from phone or tablet on speakers. Or to cast from Google assistant to speakers

Roadie
Mar 17, 2023 12:18 PM UTC

I am new to Deezer and have signed for a Premium account just to find it does not work well with Google Assistant on Android and it does not work on Android Auto. Sadly just found out this has been an issue for 2 years! I get the same “something went wrong” when testing it with Google Assistant on Android. Has anyone found any solution to this or is Deezer still unable to get it solved?

Roadie
Apr 29, 2023 1:29 AM UTC

my complaint is that when tell assistant to play <artist name> it will do that artist radio on deezer, and not play only that artist which I think is vastly prefferable.