Hitmaker

Answered

Getting very low bitrate version of songs

Forum|Forum|6 years ago
July 17, 2020
25 replies
1867 views

Since earlier this week, I have been getting terrible audio quality on about half of my music through the Deezer app for android. The songs sound muffled, with shrill and messy highs. Basically like a 64kbps MP3 file...

I have tried with both wired and bluetooth headphones, they both give the same terrible quality. I have compared the track on Deezer with the same track on Youtube, where the track on Youtube sounds miles better, so it is not my phone’s audio output in general.

The issue is consistently occurring with a number of songs or albums. But when listening to those songs via the web player or on my wife’s Deezer account, they sound fine.

I have tried reinstalling the Deezer app and I have tried wiping the Deezer storage using the ‘clear all’ button under App Settings → Disk usage without effect.

I have also tried rebooting my phone to no avail.

Songs where I have the issue are for example:

at least the first 4 songs of ‘House of Gold & Bones pt 2‘ by Stone Sour
the entire album ‘All We Know Is Falling’ by Paramore
Happy Song by Bring me the Horizon
I’m America by Cliver
……

Is there any other setting I can try or some other reason I’m getting these terrible quality versions of songs?

Best answer by Dracorius

I’ve also updated to the 6.2.6.83 version which is available on the google play store (non-beta) now, and the issue seems to be resolved. Everything that sounded terrible before now sounds great :grinning: :metal:

Cheerz,
Dracorius

Show previous replies

B

blackmtn

Roadie

Sorry to resurrect this thread, but I’m having the same problem on my iOS device. I’m a HiFi subscriber, and have both WiFi stream and download set to HiFi. I keep running into random songs that have been downloaded onto my phone and sound like crap - not even remotely close to lossless FLAC! I’m running 8.29.0.4 of Deezer on my iPhone SE (the new one) running iOS 14.2. I can’t remember exactly when this first started, but I feel like it was in the last few months of 2020.

Rudi

Ultimate Superstar

Hey @blackmtn

Thanks for showing up, great to help.

8.30 is available now, so I recommend uninstalling the one you have first, restarting your phone, and reinstalling the Deezer app. That should fix the problem because it also prompts the tracks to be downloaded again. Keep us posted and in the meantime, Happy New Year!

B

blackmtn

Roadie

Hey @blackmtn

Thanks for showing up, great to help.

8.30 is available now, so I recommend uninstalling the one you have first, restarting your phone, and reinstalling the Deezer app. That should fix the problem because it also prompts the tracks to be downloaded again. Keep us posted and in the meantime, Happy New Year!

This seems to have worked - forcing the re-download has made the songs I know were really poor sounding to be the better version. Was it just a glitch that some downloaded like that in the first place?

Rudi

Ultimate Superstar

I believe so @blackmtn but some work had to be done on our side to prevent further issues - glad it's working for you now, keep me posted, please :relaxed:

G

gerbeno

One Hit Wonder

Seems the issue is back in the (mac os x) desktop player (version 5.30.350.131)

Some moments, for example now the bitrate of all songs is terrible. Switching the audio quality to lower / high / high fidelity has no impact on the audio quality. On mobile it is good though.

Any way to reset the desktop (mac) app fully?

-- seems that opening the mac sound preferences, and selecting different outputs actually changes it, resulting in improved sound quality.

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