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Hitmaker
July 17, 2020
Answered

Getting very low bitrate version of songs

  • July 17, 2020
  • 25 replies
  • 1867 views

Since earlier this week, I have been getting terrible audio quality on about half of my music through the Deezer app for android. The songs sound muffled, with shrill and messy highs. Basically like a 64kbps MP3 file...

I have tried with both wired and bluetooth headphones, they both give the same terrible quality. I have compared the track on Deezer with the same track on Youtube, where the track on Youtube sounds miles better, so it is not my phone’s audio output in general.

The issue is consistently occurring with a number of songs or albums. But when listening to those songs via the web player or on my wife’s Deezer account, they sound fine.

I have tried reinstalling the Deezer app and I have tried wiping the Deezer storage using the ‘clear all’ button under App Settings → Disk usage without effect.

I have also tried rebooting my phone to no avail.

Songs where I have the issue are for example:

  • at least the first 4 songs of ‘House of Gold & Bones pt 2‘ by Stone Sour
  • the entire album ‘All We Know Is Falling’ by Paramore
  • Happy Song by Bring me the Horizon
  • I’m America by Cliver
  • ……

Is there any other setting I can try or some other reason I’m getting these terrible quality versions of songs?

    Best answer by Dracorius

    I’ve also updated to the 6.2.6.83 version which is available on the google play store (non-beta) now, and the issue seems to be resolved. Everything that sounded terrible before now sounds great:grinning::metal:

    Cheerz,
    Dracorius

    25 replies

    Dev Team
    July 22, 2020

    We found the cause of this!
    A recent patch has a side effect of downloading the wrong audio quality on some device.

    We are preparing an update to deliver you the fix ASAP.

    Thank you for your feedback!

    DracoriusAuthor
    Hitmaker
    July 23, 2020

    Great news :)

    I’ll be looking out for the new app version to test it out.

    Kind regards,

    Dracorius

    Hitmaker
    July 25, 2020

    @Kevin Deezer I tried that and it did not help. I changed from Standard Quality to High Quality and they sound the same. I am on a Samsung Galaxy S6 using version 6.2.5.70. The issue started early July.

    It sounds great if I back out of the latest update, but without the features I want. And every night my phone auto updates it anyways.

    Roadie
    July 26, 2020

    Seems to me there is a bug in the last version of Android app. Try to downgrade it to 6.2.4.98 version and check.

    thanks dude !! it works !!

    Guitar Hero
    July 26, 2020

    We found the cause of this!
    A recent patch has a side effect of downloading the wrong audio quality on some device.

    We are preparing an update to deliver you the fix ASAP.

    Thank you for your feedback!


    It solved in new version of app in GP (I’ve tested on beta). Thanks!

    Rockstar
    July 28, 2020

    Hello @Mariedaisy, I’ve moved your messages here as the issue is related, it is solved in the upcoming update.

    Hello @Carlos.Ignacio and @D'ArtX, thanks a lot for keeping us posted :wink:

    https://www.deezer.com/en/profile/3421485864
    DracoriusAuthorAnswer
    Hitmaker
    July 28, 2020

    I’ve also updated to the 6.2.6.83 version which is available on the google play store (non-beta) now, and the issue seems to be resolved. Everything that sounded terrible before now sounds great:grinning::metal:

    Cheerz,
    Dracorius

    Rockstar
    July 28, 2020

    Thanks for the feedback :slight_smile: @Dracorius 

    https://www.deezer.com/en/profile/3421485864
    Hitmaker
    July 29, 2020

    I am also using version 6.2.6.83 now and it sounds MUCH better! Thank you! 

    Rockstar
    July 29, 2020

    That’s great to hear @Mariedaisy! Literally :grin:  

    https://www.deezer.com/en/profile/3421485864