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Rising Star
January 22, 2021
Answered

Favourite playlist no longer playing in recently added order

  • January 22, 2021
  • 43 replies
  • 1446 views

Hi

I have enjoyed Deezer for over 5 years and since recent updates, my favourite playlist seems to have a bug. Whenever i want songs to play in recently added order, it plays in default order instead. I have tried deleting app and re installing, i have tried logging in and out. I have tried logging onto my desktop and it is the same there too.

How can this issue be fixed? I am not happy with my playlist as a result, so annoying :(

Best answer by Tyson

I uninstalled the app on my phone and then reinstalled it and that seemed to correct the error. Hope it helps! 

43 replies

Roadie
March 31, 2021

I go to re-order them, they show up in the correct order.

Rudi
Ultimate Superstar
Ultimate Superstar
April 3, 2021

They remain in the correct order now? @elena2021 

Could you please give us more details over the device and settings you have?

Roadie
May 6, 2021

Hi, Ihave same problem with my favorite list, play in default order not in recently added order (( version 6.2.25.64 on android 10. Any info when it will be fixed? Thanks

Rudi
Ultimate Superstar
Ultimate Superstar
May 13, 2021

Stay tuned and keep the app updated @Te_Sadoff thanks for forwarding your details, we'll work on that as soon as we can :thumbsup_tone2:

Guitar Hero
August 24, 2021

Hi. I had this problem last year where I noticed that the favourites were in the right order in Deezer but when played through Sonos and their app, the latest ones were in the middle of the favourite list. Deezer unable to help (did the usual log out of all platforms, reinstall, log back in - same problem. Deezer said it was Sonos problem so contacted them and they said it was Deezer so got no where with it. Problem is still the same and today I have noticed that new tunes added to favourite in Deezer are correct but now showing at the bottom of the list in Sonos - so Tunes are all over the place now. Any help would be appreciated. Version 8.45.0.2. Thanks

 

Rudi
Ultimate Superstar
Ultimate Superstar
August 28, 2021

Thanks for the feedback and support @R&GDeezer I'll be passing it on!

In any case, we're due some improvements for our Sonos integration for a while now.

Guitar Hero
August 31, 2021

Yes. I am having the same problem. I just uninstalled the deezer and sonos apps and had to turn my phone off for 2 minutes (go figure requested by sonos support) and still the deezer app will not add new songs via the heart tool to my sonos favourites track list.

Please rectify this glitch as soon as possible as without it, the ❤ is gone (for deezer)

Rudi
Ultimate Superstar
Ultimate Superstar
September 1, 2021

Hey @Easyas 

I replied to you on another topic. How many favourite tracks do you have? It's likely you've reached the limit we have set for this integration - in order to ensure a stable performance.

Roadie
November 9, 2021

Hi please help!!

 

I am now having the same issue with tracks not being in the right order from my liked songs and my downloads! Tried uninstalling and reinstalling but this did not work! Very frustrating, is this a bug??

Guitar Hero
November 9, 2021

I’m still having the problem - over a year now. Tried everything that Deezer or SONOS have said and nothing helps.