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One Hit Wonder
Heidy Jallai
One Hit Wonder
June 29, 2018
Answered

Error Loading - Almost there, only a few seconds left

  • June 29, 2018
  • 44 replies
  • 8862 views
Hello! When i want to listen music it only shows this and it doesn't stop. Is there something wrong with my phone? Or is it something else?

Best answer by Anja
@Leopold Please delete the smart cache in the app settings and restart the app. If that doesn't help, please check if you have the same issue on wifi as well as mobile network. Might be a network issue.

44 replies

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Anja
Deezer Staff
Anja
Deezer Staff
September 11, 2018
@Theo.Mbongwa I merged your post into this topic. Please check my answer on the first post here and try those steps. That should help 🙂
Roadie
Lindo.Spheh.Mshengu
Roadie
February 22, 2019
Keep getting this loading only few seconds left for past 6 hours, how to fix this

Rudi
Ultimate Superstar
Rudi
Ultimate Superstar
February 24, 2019
Hey there @Lindo.Spheh.Mshengu

Could you try reinstalling the app?
Roadie
Tommy_CZ
Roadie
December 22, 2019

The issue is still here... But I found I've disabled storage permission, so that might be the reason

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    December 29, 2019

    Hi there @Tommy_CZ 

    Thanks for reporting it to us. Is this happening to the same tracks or randomly? Have you tried changing the audio settings (quality) as well? Let us know how it goes :thumbsup_tone2:

    Roadie
    Sam876
    Roadie
    March 24, 2021

    i have the same problem on my android version 5.1.1. Can not play any music. Tried the clear cache, re install and download full album methods already.

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    March 25, 2021

    Hi there @Sam876 

    Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

    • make sure you're connected to a wifi network
    • uninstall Deezer
    • clean your phone's cache
    • remove the SD card (if applicable)
    • turn off your phone
    • reinstall Deezer
    • open Deezer and download at least one album or playlist
    • reinsert the SD card (if applicable)

    Let us know how it goes :thumbsup_tone2:

      Guitar Hero
      Beco
      Guitar Hero
      March 26, 2021

      Downgrade to Deezer version 6.2.22.1 from here Deezer Old Versions (All versions) - AndroidAPKsFree

       

      Latest two updates are causing this issue of constant loading and not playing.

      Even the next beta 6.2.24 still has this issue on android

        Roadie
        Sam876
        Roadie
        March 26, 2021

        Know this is not the best solution, but when i changed my phone loading problems stopped

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          March 27, 2021

          Interesting @Sam876 could you please let us know the models? Old and new? With Android versions too?

          @Beco nice to see you here too. Could you also let me know the phone model you have?

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