Skip to main content
One Hit Wonder
bygrhel
One Hit Wonder
May 19, 2019
Answered

Deezer premium wont play anything at all!

  • May 19, 2019
  • 16 replies
  • 336 views
Deezer worked fine yesterday. This morning nothing will play, not even downloaded tracks. Every time i press shuffle play ( play has also disappeard) i get an advert to upgrade to a family subscription. Please help me fix this.
      Best answer by awesomemac

      Now I have disinstalled and re-installed Deezer on my phone, and it works again…

      But it's not normal.

      Regards

      I agree, but I’m glad that it works now. Sometimes reinstalling an app can help.

      16 replies

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      May 19, 2019
      Hi there @bygrhel

      Could you try the following steps, exactly in this order, to see if it helps with your issue?
      • make sure you're connected to a wifi network
      • uninstall Deezer
      • clean your phone's cache
      • remove the SD card
      • turn off your phone
      • reinstall Deezer
      • open Deezer and download at least one album or playlist
      • reinsert the SD card
      Roadie
      RachHrnr57
      Roadie
      May 4, 2022

      I am having the same problem nothing will work 

      Yula
      Deezer Staff
      Yula
      Deezer Staff
      May 10, 2022

      Hello @RachHrnr57! 

      Can you please reinstall the app and then re download your music? 

      This is an issue we are aware of and our developers are on it! 

      (She/her) add your pronouns to your signature!
      Guitar Hero
      Lucabu
      Guitar Hero
      October 2, 2023

      Hi, today my Deezer (premium family) is out of order, it doesn't work at all: no song or playlist can be played, both offline and on line.

      Don't even think to suggest to disinstall end reinstall my Deezer: it contains thousands songs and the operation would take too long.

      Best regards

      Luca Busso 

      Nina Nebo
      Superuser
      Nina Nebo
      Superuser
      October 2, 2023

      Hi @Lucabu !

      On which device you have problem and did you update Deezer app lately !?

      💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
        awesomemac
        Superuser
        awesomemac
        Superuser
        October 2, 2023

        And an addition to Nina her post:

        Did you try to use Deezer on a different phone of computer? For example the website on a computer?

          Guitar Hero
          Lucabu
          Guitar Hero
          October 2, 2023

          I always listen to my music by mobile (Samsung A40, Android).  By the way all worked perfectly till yesterday.

           

          awesomemac
          Superuser
          awesomemac
          Superuser
          October 3, 2023

          And it still doesn’t work? And are you able to listen to Deezer on a pc/Mac when using a browser instead of your phone?

          And on your phone, can you see your account details?

            Guitar Hero
            Lucabu
            Guitar Hero
            October 3, 2023

            Now I have disinstalled and re-installed Deezer on my phone, and it works again…

            But it's not normal.

            Regards

              Guitar Hero
              Lucabu
              Guitar Hero
              October 3, 2023

              PS - On the PC all is working...

                Show more replies
                TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement