Deezer playback stops randomly when connected via Bluetooth

Deezer 6.2.41.79

Android 11

Battery optimization for Deezer turned off. Background processes optimisation for Deezer turned off. Bluetooth headset is not touched. And when the playback stops, the playback slider keeps moving. And the playback indicator is in "playing" state. And Apple Music on these very same devices doesn't have this issue. Does Deezer gave something to offer except "did you try turning it off and on again"? Reinstalling is not an option with about 15 Gb of downloaded HiFi content.

This occurs even when playing downloaded content. Every now and then, 3-4 times in 30 minutes. Very disgusting, I was hoping to migrate to Deezer from Apple Music but no, this is not even usable.

Hey there, sorry to hear this. What is the Bluetooth set that you are using? Have you tried these steps? 

1. Remove bluetooth headphones from your laptop or phone using Forget device option.
2. Reboot your device at least once.
3. Turn your Bluetooth off.
4. Turn your Bluetooth on.
5. Turn your headphones in pairing mode and pair again.

Yep, still happening to this day. The downloaded music theory makes sense, but it has happened to me whilst streaming off wifi and mobile data as well. It actually happened tonight whilst working out. Pain in the arse!!!

Anyone got a fix for this? This happend with my Sony phone which I put down to the phone but recently changed to Google pixal phone and is still happening 😡

Also been having this problem. Thought it was crappy headphones but it has persisted even with a new pair. Audio stops but the song time continues until it is paused and played again. Went through all the steps listed above and am still having this issue. It's extremely frustrating at the gym or on my bike. I've been a long time user of deezer and don't want to recreate my library on another app so an answer on this would be greatly appreciated. 

I have the exact same problem. I believe many other people who do, don't report it. It took a long time for me to be annoyed enough to go online with this. 

If I start deezer, play and lock my phone, all is well. When I unlock my phone, read a message or two. Lock again, deezer will stop within 1-3 minutes. This ONLY happens on Bluetooth. Doesn't matter what I'm hooked up to. Headphones, external speaker or my car's headunit. Same trash behavior. I've done everything I can think of (I'm in IT). The steps in this thread are "generic" and hopeful at best to keep us busy chasing rabbits but is not a fix. This is a bug. Just hope deezer recognizes it before I go back to Tidal. 

Hello all, @Kimmey @mrh @Jawschewa @Patroklai!

Sorry to hear about this issue. 

We need to investigate it further to understand what is happening. 

Could you please tell me from which device you are playing from? Android/iOS version, app version? 

From your app can you send a screenshot of the “Data and storage” page? 

If possible a video of the bug? 

Thanks a lot! 

App version is 7.0.29.67 - Android.

Video might be difficult. But issue is the same as described above. It seems to happen less if I leave the app in the forefront, then lock my phone. If I hit home (app now in background) and lock phone, it is almost guaranteed to happen. It's almost like it's running out of cache or the app lost access to the Bluetooth connection. The playback isn't interrupted, however, you can see the progress bar moving but there is no sound. If I pause/play, playback is restored. I also noticed "blips" or skips during Bluetooth playback indicating some kind of cache or memory not optimized issue. Just a guess. See screenshot.