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tino.l
Rising Star
February 19, 2023
Answered

Deezer connect on Android app crashes Chrome browser tab

  • February 19, 2023
  • 30 replies
  • 323 views

Hi all, I’ve got the app installed on my Samsung S20.  When use the deezer connect option so I can use it to control either the browser tab in chrome, or the desktop app (both not open the same time), on my computer,  it connects, but the screen flickers on the phone as it looks its trying to do some task over and over and at the same time crashing the browser tap or app. Unable to play a single thing.

The error in the browser tap or the installed deezer app on the computer basically says “an error occurred, please try again later”.   Have not been able to get this working. Any ideas?

Computer runs Windows 11 64 bit and the browser is Chrome which is up to date. Desktop app I guess is the latest. It seems to update itself from time to time when I launch it. Any ideas to get this fixed is welcome.



 

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
    Best answer by Johnathan.Deezer

    Hi @soakes, @tino.l and @Duality.

    Our developers team just sent to me now, the new Deezer version 7.0.23 Android is available in the stores since today - could you please see if updating to this version solves the issue?🤔

    30 replies

    Hitmaker
    HyperX
    Hitmaker
    February 8, 2023

    Hey @HyperX! 

    Sorry about the delay. 

    Our developers are already working in a solution for it on our Android app, it’s already solved on our Beta version.🤗

    In another hand, our Deezer Connect is only to mobile devices at the moment.😕​​​

    Take care.

    Glad to hear! Sorry for my "intense" original post, I was a bit fed up after trouble shooting haha.

     

    If it's mobile only how did it still list my webpage? Would that be  bug?

      soakes
      Rising Star
      soakes
      Rising Star
      February 8, 2023

      Mobile only?  First I’ve heard of it!

      Indeed, when I tried to control a mobile from another mobile, people suggested I try and control a web browser with my mobile.

        soakes
        Rising Star
        soakes
        Rising Star
        February 19, 2023

        Good luck trying to get any helpful responses.  I’ve asked about Deezer connect issues on this forum and have also logged a support ticket.  For a while it was all “reinstall Deezer” and other such rather useless advice,  Then they admitted there is a problem.  Everything has gone ridiculously quiet since then.

         

          Rising Star
          tino.lAuthor
          Rising Star
          February 19, 2023

          Damn, thanks soaks. Guess Deezer is in over its head just keeping this service going with no time for improvements :(

            Guitar Hero
            Duality
            Guitar Hero
            February 20, 2023

            Deezer connect just does not work. I have the same flickering issue. Can't control any song. They have implemented this 2 months ago I think and still need time. New user I am. Gotta wait I suppose. 

              Johnathan.Deezer
              Ultimate Superstar
              Johnathan.Deezer
              Ultimate Superstar
              February 20, 2023

              Hi @tino.l! 

              Sorry about this issue, yes as @soakes said, usually when you clean cache and reinstall the latest Deezer app, solve the issue. 😉

              But if after that, if you @Duality still getting issue, I need more info to send to our developers and they can investigate it. So, please send me the model of the device, SO and the Deezer app version. If possible any video or screenshot of the issue will be very useful too, because I tested on my side and I don’t have any of those problems.😕

              Thank you for your help!🙏🏽

              JohnathanF
              Guitar Hero
              Duality
              Guitar Hero
              February 20, 2023

              @Johnathan.Deezer  Here is the flickering video https://imgur.com/a/QyukB77

              • Cache is in the Attachment
              • I am using Samsung s20+
              • App version is 5.30.520
              • Edit: mobile app version 7.0.22.45
              • Edit2: I missed the SO part i think you are asking software versions of the devices.
              • Andriod 13 and windows 11 22H2 (KB5022845)
              Rising Star
              tino.lAuthor
              Rising Star
              February 20, 2023

              Hi @tino.l! 

              Sorry about this issue, yes as @soakes said, usually when you clean cache and reinstall the latest Deezer app, solve the issue. 😉

              But if after that, if you @Duality still getting issue, I need more info to send to our developers and they can investigate it. So, please send me the model of the device, SO and the Deezer app version. If possible any video or screenshot of the issue will be very useful too, because I tested on my side and I don’t have any of those problems.😕

              Thank you for your help!🙏🏽



              Thank you Johnathan.  Like Duality, I’ve tried clearing the cache and for me it happens not only with the browser session but the app as well which I have tried reinstalling with no change.  The two things I see in common with me and Duality is

              Windows 11
              Samsung S20 (for me its the FE model)

                Johnathan.Deezer
                Ultimate Superstar
                Johnathan.Deezer
                Ultimate Superstar
                February 20, 2023

                Hey @HyperX @soakes! The version 7.0.23 on Android is available in the stores since today - could you please see if updating solves the issue?🤔

                JohnathanF
                Johnathan.Deezer
                Ultimate Superstar
                Johnathan.DeezerAnswer
                Ultimate Superstar
                February 20, 2023

                Hi @soakes, @tino.l and @Duality.

                Our developers team just sent to me now, the new Deezer version 7.0.23 Android is available in the stores since today - could you please see if updating to this version solves the issue?🤔

                JohnathanF
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