This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present. Steps to reproduce:pay for premium account download playlists close app switch off internet connection (airplane mode + wifi off) open app open “downloaded music” (which correctly shows playlists as downloaded) click on a downloaded playlist app won’t load the playlist or play Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy. Maybe that’s the root issue? It seems that’s why the app is so slow to load playlists of downloaded music when it’s ONLINE.

Hitmaker

Answered

bug: app fails to play downloaded music when offline

Forum|Forum|1 year ago
November 3, 2024
27 replies
708 views

This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present.

Steps to reproduce:

pay for premium account
download playlists
close app
switch off internet connection (airplane mode + wifi off)
open app
open “downloaded music” (which correctly shows playlists as downloaded)
click on a downloaded playlist
app won’t load the playlist or play

Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy. Maybe that’s the root issue? It seems that’s why the app is so slow to load playlists of downloaded music when it’s ONLINE.

Best answer by jayarmstrong

Hello @jayarmstrong, thanks for the update!

Hi again, after clearing cache & storage and re-downloading on version 8.0.27.5, I no longer see the issue. I’d call that fixed! Thank you for your follow through and coordinating between us and the team.

Show previous replies

S

Stropa

Guitar Hero

Hello @Leonídia.Deezer

Unfortunately I'm still having the same issue even with the latest version😭 8.0.27.5

J

jayarmstrongAuthor

Hitmaker

Hello @jayarmstrong @Stropa with the recent update for Android, version 8.0.27 have you experienced improvements when playing content offline?

Hi Leonidia,

Testing 8.0.27.5 strangely, the playlist I consistently had the problem with is fixed (!!!) but another downloaded playlist now gives the error. I’ve cleared cache and storage and am redownloading again. I’ll post results in the next week. Thank you.

Leonídia.Deezer

Community Manager

Hello @jayarmstrong, thanks for the update!

I’m glad to hear the issue with your previous playlist seems to be fixed! 🎉

Could you let me know the exact name of the playlist(s) where you’re still seeing the error? That’ll help our developers dig into it a bit more.

Let me know how the re-download goes, and feel free to keep me posted.

Thanks again for your patience! 😊

S

Stropa

Guitar Hero

Hey @Leonídia.Deezer

Good news. It looks like my Playlists are playing offline. It's been working for a couple days now. Hoping it's a permanent solution. Thank You for helping, much appreciate. Will update should the situation change. 😊

J

jayarmstrongAuthorAnswer

Hitmaker

Hello @jayarmstrong, thanks for the update!

Hi again, after clearing cache & storage and re-downloading on version 8.0.27.5, I no longer see the issue. I’d call that fixed! Thank you for your follow through and coordinating between us and the team.

Leonídia.Deezer

Community Manager

Hi @jayarmstrong! Thanks for letting me know.

I’m really glad to hear the issue is resolved after clearing the cache and re-downloading.

I’ll share your update with the team.

R

radio303

Guitar Hero

hi! it worked when I toggled Deezer offline mode on (and then back off)

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