One Hit Wonder

Answered

Android - Home Screen Widget - Breaks when Casting

Forum|Forum|7 years ago
August 15, 2019
30 replies
1169 views

Hi! New to Deezer, just checking it out for the first time today after Spotify removed the Android widget feature. Unfortunately, I'm having a little trouble with Deezer's widget too. It starts out working as expected, I can start/stop, skip, etc... But then I open the app to Cast, and upon returning to the homescreen, the widget no longer displays playback controls, rather it just says "Open Deezer". This is not ideal, but fine.... Except that if I click the widget to open Deezer, Deezer does not open, rather the widget goes blank, and will no longer work until I uninstall and reinstall the whole app! I tried just removing and re-adding the widget, but unfortunately, after initiating a cast apparently, the 4x1 playback widget ceases to exist in the widget picker.

Troubleshooting steps: I have uninstalled and reinstalled the app, this works until the next time a Cast is initiated. I have moved to the beta version of the app, this worked until the next time I initiated a Cast. I have a Note9 on Android 9 with July's security patch.

Best answer by Rudi

Hi @Nicholas Conrad

@leonce

Thank you for reporting it back. We'll be forwarding this to our devs 👍🏼

Show previous replies

T

testarossa

Hitmaker

Seems this issue never got solved... 😠. Widget disappears from my Home screen too after casting to Chromecast…

Android/Oxygen 13.1

Deezer ver. 7.1.1.91 and previous

OnePlus 8T

C

chaconhector42

One Hit Wonder

Same as above, the widget disappears when casting is started, which could be fine if it came back by itself when casting ended, but it has to be added manually again. 4 years and the issue is not resolved...

T

testarossa

Hitmaker

Beggars belief how Deezer spent all that time dreaming up their purple new "Experience Platform" and couldn't spare any to fix this long-standing UX issue.... I don't heart it...

R

rogerinnyc

Roadie

Problem persists - amazingly. I begin Chromecasting from my Android 14 phone and the Deezer 4x1 widget disappears and needs manual reinstallation after I stop.

T

testarossa

Hitmaker

Deezer don't care... Y'all have a very purple day!

Leonídia.Deezer

Community Manager

Hi @chaconhector42 @testarossa @rogerinnyc @testarossa, thank you for reaching out.

I've passed along all the details you've shared, and I'll keep you posted as soon as we have any updates.

Sorry for any inconvenience this has caused.

stepal

Rising Star

Hi, 5 years and this is still pending... Wow!

A

Antsupantsu

Roadie

Just decided to try Deezer if it's worth instead of Tidal and this issue happened in the first 10 minutes of using.

I was thinking that maybe this is some new software bug and honestly I'm shocked to see that this issue has persisted 5 YEARS???! I mean what the hell, how is it even possible to have pretty crucial bug about casting music on a music app this long time and not be able to fix it?

I've tried Spotify, YouTube music and Tidal and none other has the same problem. Looks like Deezer is not for me if it's like this here unfortunately.

M

muenzmann

Guitar Hero

Unfortunately casting is a real mess on Deezer!

I would love to use the app, but in my testing phase I've discovered so many crucial bugs with casting...It just don't work! No other streaming service has this kind of bugs with Chromecast...

L

laserbrain

Roadie

Chromecast Bug still exists. How is this possible? Can you please finally address this?

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