Over the past day or two moods have stopped appearing to guide the Flow, and lyrics won’t show up. Also songs that I’ve liked in the past show as unliked, but when I tap the heart I get a notice saying that the song has already been liked. Anyone else having these issues? Are they working on a fix?
Userlevel 7
+5
Hi
To try to solve your issue, please try the procedures described below:
- Restart the Deezer app (completely close the Deezer app and restart it).
- Clear the app cache. To do this, go to Settings > Apps > Deezer > Storage > Clear Cache. This action will remove temporary files that may be causing the error.
- Update the Deezer app (make sure you have the latest version of the Deezer app installed on your device).
- Restart your device (turn off the device completely and turn it back on after a few seconds). If none of the above steps work, try uninstalling the Deezer app from your device and reinstalling it from the official app store (Google Play Store for Android, App Store for iOS).
If you have already performed all the suggested procedures and the issue persists, please answer the following questions:
• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device?
• If you're using our app, what's the Deezer version installed on your device?
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed?
Please send me too a video with all the procedures you do and a screenshot of the app Deezer with the option “Data and storage”.
Over the past day or two moods have stopped appearing to guide smart whip canisters the Flow, and lyrics won’t show up. Also songs that I’ve liked in the past show as unliked, but when I tap the heart I get a notice saying that the song has already been liked. Anyone else having these issues? Are they working on a fix?
Hey, Have you contacted the app's support team or checked their official forums or social media channels for reports of similar issues?
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