It’s so strange. I’m using the Deezer app on an iPhone, Android phone, Android tablet and even on a Chromebook. No issues here. I’m really curious what the problem could be.

My Android phone and tablet are with Android 12 and my Chromebook Android 11, yours maybe Android 13?

Hi,

I have an ongoing case with Deezer support, but I thing they don’t take it seriously. Despite that there are many other Android users having problems witch crashing app.

My phone is Sony Xperia V III with newest Android 13.

The Deezer app is also the newest (7.1.3.104)

There is plenty of memory and storage place and batery usage is set to Unrestricted. I tried uninstalling, reinstalling, restarting the phone and many more...

It started with crash when I wanted to listen to new releases, but app crashes also when I want to open some albums from search or from my favourites.

Today I noticed that app crahses when I want to open the album site, from the song I’m listening to (try f.x. Distorted Light Beam by Bastille).

In fact, I have experienced this issue already in april (?) when I was on beta-version. Than I thought, that it’s just a bug in the beta version (which  I repported to deezer). They couldn’t “reproduce” the problem, so I switched back to release version.

It looks like they just released the bug to all users some time later.

I’m a premium user for almost 10 years but I’m very close to give up and switch to something else…

Kind regards

Tomasz

I have same issues on my Android device.

One+ nord2 Tinning Android 13

deezer version 7.1.4.84

tried uninstalling and reinstalling app and device not running any batteri saver

I’m wondering if this is not because of Android 13? In this topic the ones that are using Android 13 are experiencing the issue. 

I’ve installed 7.1.4.84 version today, but it didn’t helped :(

Hi @awesomemac and @Nina Nebo thanks for steeping in and helping our users.

Hi @Tomasz @Christina Sangiorgio Galli @isteen indeed we have similar reports from other users, most of them using Android 13, some 12. For that a big chunk of them are using Samsung devices.

Our developers are aware of this issue and trying to to tackle it. But no main cause was yet found.

We thought the main cause of the crash’s can come from the new features introduced in Android 13 on optimization of the battery. And this already comes from previous versions. Check here - https://dontkillmyapp.com/samsung

So we are asking to our Samsung  users to try this:

1)
- Open your phone settings > Applications > Deezer
- Check that Remove permissions if app is unused is disabled. If it's enabled, disable it.
2)
- Open your phone settings > Applications > Deezer
- Select App Battery Usage (you may need to tap on Advanced Settings to find it) > Unrestricted
- Open Deezer, then test a playlist

If the issue continues, do as follows:

• Open your phone settings > Battery and Device Care
• Tap on Memory > Excluded apps > + > Deezer > Add
• Restart your phone
• Open Deezer, then test a playlist

But if you are using other brand phone with Android 13, you can try this:

Can you please follow all these steps:

• Open your phone settings > Applications > Deezer
• Select Battery (you may need to tap on Advanced Settings to find it) > Unrestricted
• Open Deezer, then test a playlist

For some users, the crash seems to be connected to specific albums with special characters when they perform a search and open an album.

Would be great to hear from all of you with some more inputs about this, share some videos and always with that - version of Android, version of Deezer, brand and model of the phone impacted. 

Did not solve the problem on my Samsung A54.

Sorry, but I am going with another service than Deezer

Please give this man i cigar.

It makes you wonder, doesn’t it?

A user without any connection with the company, telling the company what the problem really are.

Makes me think if the company really has put any efford into the problem.

I think Tomasz deserves free Deezer for a year.

This problem is not specific for Android 12 or 13.

I have experienced this problem on three devices: Motorola Moto E20, Nokia 6.2, Huawei PSMART 2019 and Lenovo TB-7306F (tablet). All running Android 11, all updated.

All with sufficient disk space. I am also on the brink of finding another streaming provider, that is able to create a working Android app.

Neither is it specific for any particular “records”. I seems to happen randonly, and the latest “records” that couldn’t be opened was “Tænder på et kys” and “Svenske spor” by Alberte.