Skip to main content
One Hit Wonder
October 21, 2025
Answered

add to queue option does not work even with shuffle off

  • October 21, 2025
  • 1 reply
  • 108 views

The add to queue does not work for me or anyone on my plan. Our shuffle is off. Is this a common problem with deezer?

    Best answer by Nina Nebo

     

    Hi ​@Malea fay !

     

    Here is troubleshooting steps :

    1. Restart the app and your device: A simple restart can often fix temporary glitches. 
    2. Clear the app's cache: Go to your phone's settings, find the app, and clear its cache. This can resolve corrupted data issues. 
    3. Reinstall the app: If clearing the cache doesn't work, try uninstalling and reinstalling the app. This will remove any corrupted files and force a fresh installation. 
    4. Check for app updates: Make sure the app is fully updated through the Google Play Store. 
    5. Confirm subscription status: If the app requires a premium subscription for queueing, make sure you have an active one. 
    6. Contact support: If the problem persists, consider contacting the app's support team .

     

    helpful links

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    https://support.deezer.com/hc/en-gb/requests/new

    1 reply

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    October 22, 2025

     

    Hi ​@Malea fay !

     

    Here is troubleshooting steps :

    1. Restart the app and your device: A simple restart can often fix temporary glitches. 
    2. Clear the app's cache: Go to your phone's settings, find the app, and clear its cache. This can resolve corrupted data issues. 
    3. Reinstall the app: If clearing the cache doesn't work, try uninstalling and reinstalling the app. This will remove any corrupted files and force a fresh installation. 
    4. Check for app updates: Make sure the app is fully updated through the Google Play Store. 
    5. Confirm subscription status: If the app requires a premium subscription for queueing, make sure you have an active one. 
    6. Contact support: If the problem persists, consider contacting the app's support team .

     

    helpful links

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    https://support.deezer.com/hc/en-gb/requests/new

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜