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One Hit Wonder
April 21, 2022
Answered

A network error has occurred while checking the subscription

  • April 21, 2022
  • 18 replies
  • 357 views

I am with Deezer premium, i cant play any song, nothing is working.

Please help

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    Best answer by Yula

    Hello everyone, can you please reinstall the app from the Play Store? 

    https://play.google.com/store/apps/details?id=deezer.android.app

     

    Please let us know if it solved the issue!

    18 replies

    Guitar Hero
    April 27, 2022

    Followed instructions and now everything has been wiped. Also asking for payment to set up again though I'm paid up and have been a customer for some time.

     Me too, and now I cannot log back in on Android. I am very angry. Is there a solution to this problem?

    Guitar Hero
    April 27, 2022

    Hello everyone, can you please reinstall the app from the Play Store? 

    https://play.google.com/store/apps/details?id=deezer.android.app

     

    Please let us know if it solved the issue!

     This does not work if you do it wipes out all the information, and you won’t be able to log in again only sign up. Please fix this. :( It has been days without my music on my phone.

    Guitar Hero
    April 29, 2022

    Hi 
    why this thread is marked as Answered? 
    The post marked as answer is a question! and who has tried the possible fix has told that does not work!!!!

    Guitar Hero
    April 30, 2022

    ok, found a solution: I have a family subscription, I have changed the profile to the one of my wife, then back to mine  and now it works 

    Roadie
    May 6, 2022

    Incredibly frustrating!

    2nd time in two months where Deezer has crashed on my Android

    Annoying message that states that my subscription is being verifief.

    If I reload the app I know what will happen:

    All my music downloaded will be wiped.

    Help please!

     

    Roadie
    May 8, 2022

    I have the same problem. Since other users couldn't log on after reinstalling, I'd rather not go that route. Any chance for a fix?

     

    Roadie
    May 8, 2022

    I see the same message everytime I launch the Deezer app on my Android, but one I click "QUIT" in the pop-up window, it refreshes the screen and I can play music.

     

    One Hit Wonder
    May 11, 2022

    I had the same problem and solved it like this:

    1. first as I have the family suscription I changed to another profile and then went back to the main one.
    2. Went to the Android app configuration of Deezer, forced it's detention and cleaned the cache.

    Hope this helps