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Answered

why isn’t my deezer app working?


When I try to login my Deezer app account it says that there is an error. Can you please fix it? My music is my happy place. Thanks in advance! 

Best answer by Zayn-T

Hi @Danseres 

It seems to be working again for me now. Is yours ok now? If not shut down the app and reopen please. Music is my happy place too. 

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6 replies

Zayn-T
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  • July 15, 2022

Hi @Danseres 

It seems to be working again for me now. Is yours ok now? If not shut down the app and reopen please. Music is my happy place too. 


  • 0 replies
  • July 15, 2022

Hey @Danseres 

At this time the issue is mainly on mobile IOS/Android.

User having error message saying “you are not connected to internet”.

User have been unlogged and not able to log-in.

Website is working better but some pages may not respond correctly sometimes. Deezer is still investigating and trying to fix it.


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  • Runaway Baby
  • 2 replies
  • July 15, 2022

Thank you dee_Dirk for your response! 😊
Good to know that they are trying to fix it! 
Hope they will find the issue quickly 😋


  • Author
  • Runaway Baby
  • 2 replies
  • July 15, 2022

Yeay mine is working again too Zayn-T 🥳🥳 thank you for the tips

 


Zayn-T
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  • July 15, 2022

That’s great @Danseres enjoy your music… 😃

 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5271 replies
  • July 15, 2022

@Danseres  the service is up again and can be used but we are monitoring the situation.
Please do not hesitate to reach out if your should encounter recurring issues.

Thank you for your patience :)


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