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Answered

Why is my favorites list not working?

  • November 22, 2024
  • 1 reply
  • 40 views

Why is my favorites list not working?

 

Best answer by Leonídia.Deezer

Hello ​@Marenki Niskanen! Thank you for your message.
To try and resolve your issue, please follow the steps below:

  1. Restart the Deezer app (close the app completely and reopen it).
  2. Clear the app cache. To do this, go to Settings > Apps > Deezer > Storage > Clear Cache. This will remove temporary files that might be causing the issue.
  3. Update the Deezer app (make sure you have the latest version of the app installed on your device).
  4. Restart your device (turn off the device completely and turn it back on after a few seconds).
  5. If none of the steps above work, try uninstalling the Deezer app from your device and reinstalling the latest version from the official app store (Google Play Store for Android, App Store for iOS).

I hope these suggestions help resolve your issue!

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Leonídia.Deezer
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  • Alien SuperStar
  • 2556 replies
  • Answer
  • November 23, 2024

Hello ​@Marenki Niskanen! Thank you for your message.
To try and resolve your issue, please follow the steps below:

  1. Restart the Deezer app (close the app completely and reopen it).
  2. Clear the app cache. To do this, go to Settings > Apps > Deezer > Storage > Clear Cache. This will remove temporary files that might be causing the issue.
  3. Update the Deezer app (make sure you have the latest version of the app installed on your device).
  4. Restart your device (turn off the device completely and turn it back on after a few seconds).
  5. If none of the steps above work, try uninstalling the Deezer app from your device and reinstalling the latest version from the official app store (Google Play Store for Android, App Store for iOS).

I hope these suggestions help resolve your issue!