users with my account

Question

Dear Customer Service𝕀 pay for using Deezer with several Persons of my family but when we use it with a second person, we got notification that there are to many in use.I looked at the devices that use my Deezer but 𝕀 see only 2 (and using 2 doesn’t even work..)can you help me out because 𝕀 pay a long time for several users without the function in reality greetings Ann

Jaime.Deezer · Accepted Answer

Hello @Ann GruwéI have checked in our system and I could see that you have been with us for many years, so first of all, thank you for supporting us for such a long time.The info on the system shown that you havea Premium account, which allows you to connect up to 3 devices, but not listen at the same time on them, that’s why you get the error message.If you think there is a mistake or you have another account with a family subscription, I recommend to contactour Deezer Support Teamand provide all the necessary information so one of our agents can help to fix the problem.Thanks :)

Reply

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded