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One Hit Wonder
May 12, 2024
Answered

удаление аккаунта

  • May 12, 2024
  • 5 replies
  • 300 views

Хочу удалить аккаунт по причине недоступности приложения.

Не надо мне советовать зайти в профиль, не могу этого сделать потому что не могу даже зайти на сайт.

Интересно получается. Услуги оказывать отказались, но аккаунт удалить не дают.

Best answer by E0xc815

What do you mean it is unbelievable?

??

OP didn't write unbelievable, OP wrote "unavailable".

The problem with free accounts is that the account can no longer be managed by the user (in countries where there is no longer ad-financed Deezer Free), as you always end up on the offer wall.

OP can actually only write to support and ask for the account to be deleted.

https://support.deezer.com/hc/requests/new

5 replies

Noam Asulin
Superuser
Bezi since 2017
May 14, 2024

What do you mean it is unbelievable? In what sense? 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
E0xc815Answer
Rockstar
May 14, 2024

What do you mean it is unbelievable?

??

OP didn't write unbelievable, OP wrote "unavailable".

The problem with free accounts is that the account can no longer be managed by the user (in countries where there is no longer ad-financed Deezer Free), as you always end up on the offer wall.

OP can actually only write to support and ask for the account to be deleted.

https://support.deezer.com/hc/requests/new

[he/him]
Noam Asulin
Superuser
Bezi since 2017
May 15, 2024

What do you mean it is unbelievable?

??

OP didn't write unbelievable, OP wrote "unavailable".

The problem with free accounts is that the account can no longer be managed by the user (in countries where there is no longer ad-financed Deezer Free), as you always end up on the offer wall.

OP can actually only write to support and ask for the account to be deleted.

https://support.deezer.com/hc/requests/new

 

I misread it …. 

 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Leonídia.Deezer
Community Manager
Community Manager
May 23, 2024

Hi @Xandria, I'm really sorry to hear that you're having this kind of issue.

I wanted to let you know that your account has been successfully deleted.

If you have any other questions or need further assistance, please feel free to reach out.

XandriaAuthor
One Hit Wonder
May 23, 2024

Здравствуйте

Спасибо за решение проблемы и сообщение 

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