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Track Not loading

  • 27 December 2023
  • 6 replies
  • 51 views

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There is one particular track on one of my play lists that just will not load on my mobile, it used to maybe 2 months ago and it still does on the Samsung TV Deezer app which played it fine last night.

I use an Android OPPO Find X5 Pro with the most up to date Android version. I've tried clearing cache, logging out and in, even deleted and reinstalled the app, but it just won't load.

Track is Up Down Jumper (Original Mix) by Boris Brejcha

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Best answer by Nina Nebo 27 December 2023, 17:44

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Userlevel 7
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Hi @Tiddybrook82 !

I check track

Up Down Jumper (Original Mix)Boris Brejcha and it play fine on my PC

 

 Maybe on your mobile this not load if you have battery saver mode enabled on your device. 

Antivirus software can also cause Deezer to stop playing tracks. These features and programs can cause problems with AutoPlay apps or apps playing in the background.

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Thanks I'll check those

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Now resolved

Userlevel 7
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Hi @Tiddybrook82, nice to know that it has been solved, but can you share with us what you did?

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I cleared the cache and data through the apps tab on the settings in my phone rather than through the app then uninst/reinst just to make sure and boom, whatever was clogging it up unclogged 👍

Userlevel 7
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Thank you @Tiddybrook82 

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