suddenly deezer wont let me play music downloaded or otherwise

  • 19 April 2022
  • 8 replies
  • 159 views

 

suddenly deezer wont let me play music downloaded or otherwise and started to say I have no linked devices


8 replies

Yup me too. In the past 2 hours. I also get an error saying it can't check my subscription. Which is a load of BS. 

Userlevel 7
Badge +7

HI @Steveuk57 I’ve asked @Thoroughly False to provide a screenshot of the error message.
Could you please do the same and provide any extra information in order to reproduce it on our side and investigate if there is any issue with downloads?
Thanks and apologies for the inconvenience

Hi, judging by the comments the error shown on mine is exactly the same.

However mine seems to have sorted itself out over night and I can now listen to all including my downloaded music. However it was disappointing yesterday as I had my grandchildren over and wanted to play them something to listen to.

Mine won't show my downloaded music. It keeps saying 'unable to load page'. How when I have downloaded the music?? 

Access to my downloaded music has gone again. It's really disappointing now as it seems to be a regar occurrence. Are Deezer playing g about with things to cause this?

Userlevel 7
Badge +10

Hey there, can you send us a screenshot of what you see? 

From which device are you having this problem? 

Are your apps up to date? 

Hi, all my screen has on it is unable to load and retry.

My apps are all up to date

I gave a samsung s21 ultra

Funny enough I have an older phone and can get into my downloaded music. But I don't want to carry 2 phones around just to get access to my downloaded music.

Userlevel 7
Badge +10

Hey @Steveuk57

No you should not need to carry two phones. 

Please reinstall the app on your samsung and re download your music.

It fixes the issue! 

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