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Rising Star
Apr 5, 2022 5:53 PM UTC

Shuffle setting is reset

Every time I start deezer (windows, v5.30.200), the shuffle function is disabled. Why is that?

7 replies

Yula
Deezer Staff
Deezer Staff
Apr 7, 2022 2:38 PM UTC

Hey @JAO1! That’s weird, I can’t reproduce the issue. 

What version of windows do you have? 

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JAO1Author
Rising Star
Apr 7, 2022 4:49 PM UTC

Windows 10 21H2 (build 19044.1586)

Apr 10, 2022 7:29 AM UTC

Hey @JAO1 

Unfortunately, I can't reproduce this behavior either.
Please try disabling queue sync.

Did you install the app from the Microsoft Store?

JAO1Author
Rising Star
Apr 10, 2022 1:24 PM UTC

disabling synchronized playlist does not fix it. 

 

I do not have the windows store version.

JAO1Author
Rising Star
May 21, 2025 11:52 AM UTC

This is still a problem, and it is also a problem on mobile.

Jaime.Deezer
Community Manager
Community Manager
Jun 15, 2025 10:15 AM UTC

Hi ​@JAO1 could you please confirm that Deezer is up to date with it latest version on both, desktop and mobile, and let us know if the problem persists?
Thanks 

JAO1Author
Rising Star
Jul 3, 2025 6:43 AM UTC

yes the app is up to date and the problem is still there. I contacted support and they are trying to figure it out with the developers. It’s also a problem on the macos version