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Answered

reproduction error

  • 29 April 2022
  • 4 replies
  • 18 views
M
Rank

I ordered my favorite playlist by recent first and when I play the last son I added, it jumps to the last song I added like 5 years ago, it doesn't play the songs in order 

Or sometimes it stops playing like that song is the las one on the list

I uninstalled the app but it didn't work

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Best answer by Jaime. 3 May 2022, 14:56

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Jaime.
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Userlevel 7
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Hey @Magmafy could you please let me know if you are experiencing this problem on Android or iOS?
Thanks :)

M
Rank

On Android 11

Jaime.
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Userlevel 7
Badge +7

Could you please try the following steps one by one and test if it works after each step?

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Please let me know if that works.

M
Rank

Yes, I did all those steps a few days back and it was still not working so I stopped using the app for a couple of days.

I tried again today and it worked just fine

Thank you :)

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