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One Hit Wonder
Magmafy
One Hit Wonder
April 29, 2022
Answered

reproduction error

  • April 29, 2022
  • 4 replies
  • 37 views

I ordered my favorite playlist by recent first and when I play the last son I added, it jumps to the last song I added like 5 years ago, it doesn't play the songs in order 

Or sometimes it stops playing like that song is the las one on the list

I uninstalled the app but it didn't work

    Best answer by Jaime.Deezer

    Could you please try the following steps one by one and test if it works after each step?

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app

    Please let me know if that works.

    4 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    May 1, 2022

    Hey @Magmafy could you please let me know if you are experiencing this problem on Android or iOS?
    Thanks :)

    One Hit Wonder
    MagmafyAuthor
    One Hit Wonder
    May 2, 2022

    On Android 11

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    May 3, 2022

    Could you please try the following steps one by one and test if it works after each step?

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app

    Please let me know if that works.

    One Hit Wonder
    MagmafyAuthor
    One Hit Wonder
    May 3, 2022

    Yes, I did all those steps a few days back and it was still not working so I stopped using the app for a couple of days.

    I tried again today and it worked just fine

    Thank you :)

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