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One Hit Wonder
Kirsten Calvin
One Hit Wonder
August 14, 2023
Answered

renew of subscription but no music

  • August 14, 2023
  • 3 replies
  • 45 views

I recently had Deezer and then my contracted ended and I had to pay for premium I still have not received any of my catalogs for listening to music. I've logged out logged back in turn my phone on turn my phone off

    Best answer by

    Hey @Kirsten Calvin 

    It sounds to me like you accidentally created a new account and can't find your music anymore. Your music is still there (don't worry), just in a different account.
    Did you make the booking within the app? (Google/Apple?)

    3 replies

    Nina Nebo
    Superuser
    Nina Nebo
    Superuser
    August 14, 2023

    Hi @Kirsten Calvin !

    You need check your Deezer Premium Subscription Plan in link below 

     

    Why Isn't My Deezer Premium Subscription Plan Working?

    https://support.deezer.com/hc/en-gb/articles/213810329-Why-Isn-t-My-Deezer-Premium-Subscription-Plan-Working-

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Anonymous
      Answer
      August 14, 2023

      Hey @Kirsten Calvin 

      It sounds to me like you accidentally created a new account and can't find your music anymore. Your music is still there (don't worry), just in a different account.
      Did you make the booking within the app? (Google/Apple?)

        Alfredo.Deezer
        Community Manager
        Alfredo.Deezer
        Community Manager
        August 15, 2023

        Hey @Kirsten Calvin

        We have checked our records and indeed as @dee_dirk have mentioned, you have created a new account subscribing to Deezer Premium by using Google payments.

        Please contact our Customer Care team, providing the invoice of the last payment of your ‘old’ account, and they will be able to help you to retrieve the details of the account where all your music is 😎

        Thanks 😄

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