Protecting Your Deezer Account

Any account created on a digital platform can be vulnerable to hacking, especially if it isn't properly secured. This article explains how to strengthen your account security, reduce the risk of unauthorised access, and understand Deezer's security alerts.

If you receive a security alert, it means our systems have detected suspicious activity that may indicate someone has gained unauthorized access to your account. This can happen if you've shared personal information online or if someone has obtained your login credentials (email address and password).

Common reasons an account may be at risk include:

• Malware or spyware installed on your computer or mobile device.
• Phishing emails that appear legitimate but are designed to steal your personal information.
• Reusing the same email address and password across multiple accounts. Security breaches affecting other websites or apps may expose your login credentials.
• Using a weak or commonly used password.
   

Be alert if you notice any of the following:

• Playlists you didn't create.
• Favorites you didn't add.
• Unusual recommendations in your Flow.
• You're unable to log in because your password has been changed without your permission.
• A message indicating that your account is already being used on another device.
   

1. Secure your email account

In many cases, unauthorised access to your Gmail, Outlook, Yahoo, or other email account can lead to your Deezer account being compromised. The risk is even greater if you use the same password for multiple accounts.

We recommend that you:

• Change your email account password.
• Follow the security recommendations provided by your email service provider (for example, Google's Account Security guide).

2. Reset your Deezer password

You can reset your password at any time from the Deezer password reset page.
 

If you don't receive the password reset email, your email address may have been changed. In that case, please contact Deezer Support.

If you continue to notice suspicious activity after changing your passwords, contact Deezer Support so we can help secure your account.
 

A strong password should be at least 12 characters long and include a mix of uppercase and lowercase letters, numbers, and symbols.

Avoid using personal information such as your name or date of birth, and don't choose passwords that are easy to guess.
 

Follow these best practices to help keep your account secure:

• Use a unique password for Deezer that you don't use on any other website or app.
• Avoid common or easily guessed passwords.
• Change your password regularly, especially if you think it may have been compromised.
   

Don't forget to contact support for further assistance if your account has been compromised!