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offline mode

  • 26 October 2022
  • 2 replies
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Hi. Iv had Deezer for a long time and I used to be able to use my entire playlist when off line. 
I recently changed credit cards and had to re set something for payment. 
since then iv had trouble playing my music offline. 
iv recently brought land in the bush and there is no reception at all. And the only albums I can play are the ones with the little green dots that appear next to them. Yes I have like 15-20 albums but after weeks In The bush I want my entire playlist. I think I’m with Deezer premium and I should have access to get this. Maybe I don’t. 
any help would be super. 
tganks ‘’matt

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Best answer by Yula 27 October 2022, 17:24

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Userlevel 7
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Hello @nautical 

When you update the app, update your subscription, reinstall you lose your downloads. 

Every 2 weeks, you need to connect to internet to update the downloads. 

This is because we are a streaming platform and can’t allow a permanent download of your music. 

I think you need to find some connection to re donwload all your music, sorry to disappoint! 

 

Every 2 weeks? On Spotify it's 30 days. 

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