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One Hit Wonder
Michał Jacak
One Hit Wonder
September 20, 2025
Answered

offline

  • September 20, 2025
  • 1 reply
  • 23 views

Mimo Deezer premium i pobranych playlist nie mogę ich odtworzyć w trybie offline na telefonie! Przez to już 2 raz kupiłem dodatkowy pakiet danych!

Dzieje się to ciągle, mogę włączyć wszystkie playlisty w trybie odtwarzania losowego ale jak wchodzę na poszczególne pobrane playlisty to jest błąd i że jestem offline, to jest kpina. 

Są elementy fajne jak np. podsumowanie roku z roustem, ale ciągle problemy z trybem offline mimo pobranej muzyki i użycie przez to danych, których nie miałem później w krytycznych momentach kiedy były mi niezbędne!

 

MJ

      Best answer by Nina Nebo

       

      Hi ​@Michał Jacak !

       

      Deezer's offline mode may fail due to several reasons .

       

      Basic Troubleshooting Steps

      Check your internet connection: Ensure your device is connected to Wi-Fi or mobile data. 

      Verify your subscription: You need a Deezer Premium, Family, Duo, or Student plan to download music. 

      Restart the app: Close and reopen the Deezer app. 
      Log out and back in: Try logging out of your Deezer account and then logging back in. 

      Update the app and OS: Make sure you have the latest version of the Deezer app and your phone's operating system. 

      Clear app cache: Clearing the cache and data of the Deezer app can resolve download issues. 

      Reinstall the app: As a last resort, delete and then reinstall the Deezer app. 

       

      Workarounds for Persistent Issues

      "Forced offline" mode: Some users have found success with a workaround within the app called "forced offline," which can help play downloaded tracks when the app normally struggles. 

      Re-download everything: You can try re-downloading all your music again, though this can be a temporary fix for some users. 

      Restart your phone: Simply restarting your phone can often resolve minor glitches that prevent offline mode from working correctly. 

      AnIn

      For further help contact Deezer support

       

      1 reply

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      September 21, 2025

       

      Hi ​@Michał Jacak !

       

      Deezer's offline mode may fail due to several reasons .

       

      Basic Troubleshooting Steps

      Check your internet connection: Ensure your device is connected to Wi-Fi or mobile data. 

      Verify your subscription: You need a Deezer Premium, Family, Duo, or Student plan to download music. 

      Restart the app: Close and reopen the Deezer app. 
      Log out and back in: Try logging out of your Deezer account and then logging back in. 

      Update the app and OS: Make sure you have the latest version of the Deezer app and your phone's operating system. 

      Clear app cache: Clearing the cache and data of the Deezer app can resolve download issues. 

      Reinstall the app: As a last resort, delete and then reinstall the Deezer app. 

       

      Workarounds for Persistent Issues

      "Forced offline" mode: Some users have found success with a workaround within the app called "forced offline," which can help play downloaded tracks when the app normally struggles. 

      Re-download everything: You can try re-downloading all your music again, though this can be a temporary fix for some users. 

      Restart your phone: Simply restarting your phone can often resolve minor glitches that prevent offline mode from working correctly. 

      AnIn

      For further help contact Deezer support

       

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