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Hitmaker
February 9, 2020
Answered

No playlist picture/covers in iOS/Android and Desktop/Web apps

  • February 9, 2020
  • 38 replies
  • 1235 views

A Lot of playlist (Created by me) loses their pictures. Reshuffeling songs does te trick but the next day the same situation again! 

 

Both iOS as Windows10 APP (I don't have Android)

    Best answer by JaccoH

    After one day, I did reinstall:

     

    38 replies

    Guitar Hero
    January 5, 2021

    Thanks a lot for coming back, buddy @williamwoon is that 6.2.18? I'll forward your comments to your devs to see if there's something in the pipeline, I believe we've started working on this already.

    Yes sir. 6.2.18.21 

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    January 9, 2021

    I'm going to double-check this with our Android devs, @williamwoon, to see if this is intended behaviour. I was under the impression we've made some improvements to the playlist creation feature which would incorporate this. Thank you for your patience!

    Roadie
    June 20, 2022

    I started to having this issue a few weeks ago and it wont go away after the last update. I see here now people having this problem for years and support keep advising unuseful things which anybody think of at the first place like reinstalling the app or so.

     

    Please work on this and come up with a solution.

    Jaime.Deezer
    Community Manager
    Community Manager
    June 21, 2022

    Hello @bardamu we are aware of the problems as users reported at the same time you started with this issue.
    Our developers have managed to fix it for iOS already and they are working on a permanent fix for Android users as well.
    Apologies for all the inconvenience and thanks for your patience.

    metafaniel
    Rising Star
    Rising Star
    June 24, 2022

    Thanks for replying @Jaime. I know you’ve already said the fix isn’t ready for Android yet, but I’d like to share my info, maybe it will be of some help.

    • Android: version 6.0
    • Resolution: 720x1280
    • Deezer: version 7.0.6.46, latest available.
    • Plan: Family.
    • Android System WebView: version 102.0.5005.125, latest available (if relevant. I suspect about this one, maybe?).
    • Issue: No images. I mean, not just custom images but ANY images.(profiles, covers, custom images, podacasts, favorites, artists, downloads, etc...). Just plain colors appear (Flow gradient, categories background colors).

    On Deezer Desktop (Windows) I have no problem  with latest and previous versions (5.30.250, 5.30.270).

    I hope this is useful somehow.

    🎮Gamer 🦇Vampire 👨🏻‍💻Developer 🤹🏻‍♂️Father 👹Nocturnal 🔪Vengeful 👀Animaniac⚰️ https://buymeacoffee.com/metafaniel
    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 24, 2022

    @metafaniel 

    Yes, it’s a known problem that the latest version of Android app doesn’t work like it should with Android 6. 

    The team is investigating it. 

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Roadie
    August 17, 2022

    its been more than a month but nothing happened. still no album covers and the deezer experience is really sucks. the reason I’m still subscribed after many years is that I have alot of lists and it’s really hard to migrate to spotify. But I don’t how longer I can be patient. 

    Roadie
    February 16, 2024

    Dobar dan svima , guten Tag , sometimes it just takes some easy steps to succeed and try outs to figure out what could be possibly the mistake …..

     

    FOLKS HERE IS EL SOLUCION: AT THE SETTINGS FOR SCREEN, DONT ALLOW THE OPTION FOR THE SINGLE PLAYER COLOR SCREEN  INSTEAD LEAVE IT TO CHANGE COLOR . 

     

    It forces the app to update the pictures and its connected to update album covers or playlist pictures etc.

    let me know it it worked for people having this bug. 

     

    here again the folders: CLICK ON YOUR ACCOUNT ICON TOP RIGHT CORNER////////SETTINGS//////////SCREEN///////PLAYER//////DISABLE ONE COLOR FOR PLAYER !!!!!!!!!!!!!!!!

    After me playing around with cache i tried this option and tadaaaa  pictures got updatet and worked like a charme.  have a nice day

     

    hifi lossles for pres….  

     

    sometimes even the engineers cant drive their own cars…..