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Leon Hermans
One Hit Wonder
One Hit Wonder
Apr 22, 2022 10:37 AM UTC
Answered

no Access to my playlist

 

    Jaime.Deezer
    Community Manager
    Apr 24, 2022 8:14 AM UTC

    @Leon Hermans I am sorry that you are experiencing problems with the app.
    Can you please try the following steps one by one and test if it works after each step?

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app

    Please let me know if that works.

    2 replies

    Leon Hermans
    One Hit Wonder
    One Hit Wonder
    Apr 22, 2022 10:38 AM UTC

     

    Jaime.Deezer
    Community Manager
    Community Manager
    Apr 24, 2022 8:14 AM UTC

    @Leon Hermans I am sorry that you are experiencing problems with the app.
    Can you please try the following steps one by one and test if it works after each step?

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app

    Please let me know if that works.