Hello Deezer Community: Our artist page has been already claimed, according to Deezer. (We set it up in 2019)
But when signing in to ‘Deezer for Artists’ I get yet another request to claim it, an ask for the UPC, and then the system takes me round and round in circles.
Band’s name is TYRANTS IN THERAPY.
Originally claimed artists page in 2019.
What are the magic steps to get access to creator tools? Links to Help topics are wild goose chases.
Thanks in advance for your help, Deezer People.
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Hi
Thanks :)
Thanks Jaime. But in using the UPC you sent, and following the steps, I get this:
“You have already requested access
You already claimed this artist or this artist has already been claimed by someone else”
My QUESTION is...how do I access the tools to promote from inside our claimed Deezer Page? How do I even get ON our claimed artists page? The system is sending me in circles. Could you send me direct, simple steps to access our artist page so I can EVEN SEE what tools are available there! Thank you for trouble-shooting this irritating problem. Our Best, the Tyrant Abbe/Tyrants in Therapy
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I am sorry about this problem.
The best thing to do then is to contact our Deezer Support Team and provide any email you may have used to claim the artist page. With that information, one of our agents will be able to check in our system and help with your request.
Please let me know how it goes and once again, apologies for all the inconvenience
Thank you, Jaime. So there is no one from the company Deezer who is moderating the Deezer community pages?
Digital music platforms are already off the hook from paying artists anything like liveable royalties, and they won’t spend money on support staff to help the artists who provide them with the wares to hawk? 🤔
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We moderate the Community pages but I can’t ask you for personal information in a public channel and that’s why you need to contact support to get help with your artist page claim.
Thanks :)
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