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One Hit Wonder
Nov 28, 2020 7:00 AM UTC

My Deezer favorites are disappearing

I’ve been a loyal customer for years. Now I’m noticing that my saved favorites are disappearing.  At times I will think of a tune I have saved and will search it out only to discover it’s not there.  Then I will reload.  What is happening to saved favorites?   Thanks 

    44 replies

    Anon
    Rising Star
    Rising Star
    Aug 4, 2023 8:48 PM UTC

    @Nina Nebo

    :) 

    Thanks for the replies <3

    https://www.deezer.com/en/profile/564392731/playlists
    Guitar Hero
    Apr 25, 2025 2:45 PM UTC

    Ok, that’s finally it. I am loosing favourites and playlist titles, constantly. And given the overall situation where Deezer, with frightening reliability, completely ignores malfunctions reported here in the forum and fails to implement any fixes, I'm going back to your competitor from Sweden. It's outrageous what you're putting your users through.

    Roadie
    Aug 21, 2025 4:59 PM UTC

    I just read through all two pages and am disappointed but not surprised by the lack of attention deezer has paid to this issue. I’ve been frustrated by this malfunction for years at this point and now, this back and forth with deezer’s customer service has sealed the deal for me: I’m out. I’m unsubscribing and switching platforms. 

    Guitar Hero
    Aug 21, 2025 5:53 PM UTC

    ​@Colleen Bolus I have not regretted switching platforms. Deezer obviously doesn't care about customer satisfaction.