My Deezer favorites are disappearing

Just an example of songs that came up via Flow without a heart while playing, despite still being found in my favs. I've 'hearted' them again. Just weird and frustrating.

 

@Leonídia.Deezer 

This is the same issue transposed on onto the favs section.  It seems like the issue doesn’t relate to the tracks disappearing, but the “heart” and “tick” icons not registering at the album source and then not refreshing… or something like that

@Leonídia.Deezer

Deezer Desktop 5.30.590

Just tested the previous comment:

As you can see below, I’ve “hearted” two tracks from the album; one of which is was added 2022, the other 2019...

...and only the one added 2022 has shown up (on the discog album).  I’ve repeated this for those added today and others from 2019, and none of the ones added 2019 show up - which makes sense from what can be seen so far.  

So the issue, in this case, seems to relate to the source album being updated in some way and links being broken.  I say in this case because I still think there is an issue relating to tracks physically dropping from playlists, just haven’t got evidence for this yet.

Deezer Desktop 5.30.590

Hello @Anon thanks for sharing all these details. regarding this duplication of content it has to do with track under different ID.

Let’s take one example from album Athena - track Iceland Moss.

This album was distribute first through Provider PIAS and them was taken down. Now we have the same album available but from provider Stones Throw Records, LLC.

So this means the same track has two different id’s - https://www.deezer.com/us/track/739390132 and https://www.deezer.com/us/track/745553912. 

One is favorite and other isn’t according to your playlist “Chill”. If you play any of the tracks it always redirects to the only available 739390132.

Technical speaking should be impossible to have two tracks with same ID on the same playlist (you should receive a notification saying track already exists)

You can check ID of tracks, by copying/pasting the link that we provide under option “Share”.

Let me know if this info is not correct or if you have found two tracks with same ID.

@Leonídia.Deezer

Sounds like you don’t really care that this is a problem?  In fact, your reply reads like there is no problem here whatsoever.  Do you see a problem here, or is it your opinion everything is fine in the above scenario?

From an end-user standpoint, all of the above is irrelevant; the end-user is paying a subscription fee for the services you have offered.  What you are describing is a back-end issue that should be invisible to the end-user - the changing of distributors should have in-built solutions for continuity, but your comments seem to confirm you have a design flaw in your system.  

If you switch distributors and one of your users has that album - or tracks in that album - “hearted”, do you carry over the “heart” from the previous source to the new source?

It’s all good saying “technically speaking” the above scenario should be impossible, but I’ve proven to you it is possible and, moreover, it’s happening.  Do you intend on investigating?  I’m confused by your last reply because it reads like you’re confirming everything I’ve said, but then just leave the conversation at that… no suggestion Deezer cares to fix this issue?

If anyone in this thread has playlists they have set to “public”, please can you provide me a link?  I’ll run the same checks to get more tangible numbers on how prevalent the issue is - I’m not sure if there is another way to see users playlists?

The larger the playlist the better.  Or a hyperlink to your favs since this list is also affected.

Hi @Anon !

Song "Mulholland" is LP bonus track on album Assume Form. I don't know why is not marked as bonus ,and why that album is not marked also .

Why do albums have bonus tracks?
The extra tracks are there to provide an incentive for buying the domestic version.

Bonus tracks" on albums are typically songs that were not included on the original release of the album, but were added later as an extra for fans. These can be songs that were recorded during the album sessions but didn't make the final cut, or songs that were created afterwards. Sometimes, bonus tracks are also included as a way for the artist to promote new material, or to offer something extra for fans who purchase the album. They can also be added as a way for the artist to give back to the fans for their support.

Other album don’t have bonus track 

 @Nina Nebo 

Hi Nina

I do know what a bonus track is, but thanks for the reply regardless.  Not quite sure how this relates to the issue?  I wasn’t highlighting one track being 12 and the other 13 tracks, I’d already assumed one was a bonus.. I was highlighting two albums “kind of” exist, but on the artists discog they’re only hosting the 13 track - which actually is what one would expect ought to be the case.. just odd that there is this other one floating around somewhere.  Having the album uploaded twice seems redundant, unless perhaps Deezer only allows e.g. UK to have access to the 13 track album - but then I surely should have access to the 12 track album.  

Nevertheless, this was just another oddity I found, but I maybe should have included it in this thread, I just noticed it while I was checking for duplicates - that was the real point of that post.  I’ve checked tons of peoples playlists now, the average is about 3% at the moment.  That’s also just additional insight though, I expect that number will likely only grow over time for those who aren’t aware as to why their favs are seemingly dropping off, or their downloads no longer looking like they’re downloaded and therefore added to a playlist they know it ought to be in - and the system not recognising it’s already in the playlist.

Hi @Anon !

I know what you mean Anon .
My opinion is that second album need have been marked as expansion and then will see difference between these two albums and this is main problem . There are two albums which look same ,but it's not because is one song bonus in one of them .It's confusing .
If that will be change or remove from Deezer then album will be disappeared and everyone who have songs on their playlist from that album will need search another version of them .

Another issue is what will be happen with fans if some of duplicate album will be removed !?

I have few situations when is song on my playlist blurred .That's mean that is removed from Deezer. Sometimes you can change it with another edition ,but sometimes can't because it's not available at all .
Maybe that is way how fans can find again albums which are removed , but only if there is another version .