Hallo
We have a Deezer account together as a family, my father (Erling Gjesten) is an administrator, but it's me who pays for our account now. I got a new debit card and had to create the new card, but now my account has suddenly become a locked account. Can you help make the profile open again??
Hey
What do you mean by locked account?
You now have an account with your own login data and previously only had one profile in your father's family subscription?
You cannot be a family member if you have a paid subscription account.
If you want to pay for the subscription now, your father must cancel his active family subscription and you would then have to invite him. Of course you need a paid family subscription.
You cannot provide payment information if you are a member of a family plan.
Or did I misunderstand you?
I also think it might be me who made a mistake by entering my mail and now I'm a locked member of my dad's Deezer account.
I do not know if I have made two accounts and pay for two, I do not want that. But I just attached a picture where you can see what it looks like and see that it is locked my one account on my dad's Deezer.
do we just have to delete the locked account and then I have to start over to insert my music into the new Mie account?
Wait Wait Wait Wait Wait Wait Wait Wait Wait Wait Wait Wait Wait Wait!!!!
You are currently in there with 2 accounts in the family subscription. Once as a profile 'Mie' and once with an 'Account Mie'.
The lock symbol only means that 'Account Mie' has its own login data.
Since 'Account Mie' is included in the family, it was also free, otherwise it wouldn't have worked.
If you log out once and log in again with your father's credentials, you can select your 'Mie' profile normally.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
