Answered

I want to delete my account

2 years ago
14 August 2022
5 replies
653 views

Your site is so annoying and so weird and difficult to use I’ve been trying to delete my account since this morning since I was illegally logged into from I don’t know where now please delete my account

5 replies

Anonymous
0 replies
2 years ago
14 August 2022
Answer

Hey @wcivera

Everything is described here:

https://support.deezer.com/hc/en-gb/articles/201168742-Delete-Your-Deezer-Account

Alternatively, you can also write to support:

→ https://support.deezer.com/hc/requests/new

Sarra
Tiny Dancer
1 reply
2 years ago
22 August 2022

I also have trouble deleting my account. It says I have a subscription ongoing so I can’t delete my account and when I click on manage my subscriptions, it leads me to the iPhone’s section where it shows I clearly have no subscription ongoing. Also having an ongoing subscription should not prevent the deletion of the account.

Could you please fix this and let me delete my account? And stop pretending it’s possible?

Userlevel 6

Alfredo.Deezer
Community Manager
670 replies
2 years ago
23 August 2022

Hello @Sarra

I’ve checked your account and I can see that you have an active Premium offer, a free trial for a month that it will finish on the 7th September 2022. Please make sure that you cancel the free trial before then so you will not be charged. If you delete the account but you don’t cancel the subscription, you can still be charged. You can cancel any Apple subscription from your App store or directly on their website https://support.apple.com/en-gb/HT202039

Thanks :)