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I want my playlists and favorites back!!!

  • 21 November 2023
  • 1 reply
  • 25 views

Please fix this then reinstate & restore my deezer playlist & favorites 2 payments in October so should be credited a month. I tried to update payment method to resubscribe to premium and added card to do payment on & reset password. Yet, it will not allow me to reset it & resuscribe. I only want my previous playlist & favorites I built in my deezer profile I created customer service! My name is Keisha Jones need customer care! I wish we had a better way to contact was charge twice and attached proof & receipts. I read you need more business, growth, & sales for the shareholders & stakeholders well it is done with quality with quantity that's what keeps clients so we recommend your music streaming to others! You fixed it before sent link to prior profile, so I know you can give me back my playlist, favorites and all my music. I would like you to contact me!

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Best answer by Nina Nebo 21 November 2023, 19:55

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Userlevel 7
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Hi @Keisha Jones 

Occasionally for update your payment method  you may need to clear your browser cache. Please open your account from a computer, clear the browser cache and try updating your details. If this does not work, you can use our Help Center webform.

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