Hello, I want to share my profile with my family members, but I can't because of my profile is private. I change this thing in settings but it is still private. What should I do to fix it?
Answered
I switched mode, but my profile is still private.
Best answer by Anupama
Polina Prozapas wrote:
Hello, I want to share my profile with my family members, but I can't because of my profile is private. I change this thing in settings but it is still private. What should I do to fix it?
Open the Deezer app or website and go into your account settings. Under "Privacy Settings," make sure the "Private Profile" option is turned off. After that, log out and log back in to see if the change has been applied. You can also ask a family member to search for your profile to check if it’s now public. If this doesn’t work I think its bug then
+13- Deezer Legend
- 5016 replies
Hi
Maybe if you turning your phone off and on again will help .
If this not help, then logging out and logging back in to your account .
Polina Prozapas wrote:
Hello, I want to share my profile with my family members, but I can't because of my profile is private. I change this thing in settings but it is still private. What should I do to fix it?
If you're trying to share your profile but it's still private despite changing the settings, double-check that your privacy settings have been saved properly. Also, try logging out and back in or clearing your app cache. If the issue persists, it could be a platform bug—contact customer support for assistance.
For those in canterbury, if you're facing similar issues with local business profiles or taxi booking apps, ensure your settings allow public visibility for a smooth experience!
Hello
We investigated and found a bug indeed on our side,
We’ll be working on fixing it and I’ll keep you posted once it’s done.
Thanks for your feedback
Greg.Deezer wrote:
Hello
The bug should now be fixed, thanks for your help
Hello, yes, now it works, thank you so much :)
1 person likes this
Polina Prozapas wrote:
Hello, I want to share my profile with my family members, but I can't because of my profile is private. I change this thing in settings but it is still private. What should I do to fix it?
Open the Deezer app or website and go into your account settings. Under "Privacy Settings," make sure the "Private Profile" option is turned off. After that, log out and log back in to see if the change has been applied. You can also ask a family member to search for your profile to check if it’s now public. If this doesn’t work I think its bug then
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