Hi ​@BAR88 !

I hope the article below will help you

It didnt help for me. I tried both of cards, but the problem is stiil issue

hello there ​@BAR88 

just about everyone here on the forums is a fellow subscriber such as yourself and therefore do not have access to your account.

I suggest opening a ticket with deezer support. An agent will be happy to assist you. The link is here → https://support.deezer.com/hc/en-gb

cheers