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I cant pay with my card

  • July 5, 2025
  • 3 replies
  • 38 views

I have an error when trying to pay the HiFi plan. When i was call to the bank, they saying that all is fine on the side of the bank. 

 

Help me please!!

Best answer by GropplerZorn

hello there ​@BAR88 

just about everyone here on the forums is a fellow subscriber such as yourself and therefore do not have access to your account.

I suggest opening a ticket with deezer support. An agent will be happy to assist you. The link is here → https://support.deezer.com/hc/en-gb

cheers

3 replies

Nina Nebo
Superuser
Forum|alt.badge.img+15
  • Superuser
  • July 5, 2025

 

 

Hi ​@BAR88 !

 

I hope the article below will help you

 

 


  • Author
  • One Hit Wonder
  • July 5, 2025

It didnt help for me. I tried both of cards, but the problem is stiil issue


GropplerZorn
Superuser
Forum|alt.badge.img+18
  • Superuser
  • Answer
  • July 5, 2025

hello there ​@BAR88 

just about everyone here on the forums is a fellow subscriber such as yourself and therefore do not have access to your account.

I suggest opening a ticket with deezer support. An agent will be happy to assist you. The link is here → https://support.deezer.com/hc/en-gb

cheers