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One Hit Wonder
Frankie Asahd
One Hit Wonder
Apr 22, 2022 3:44 PM UTC

I can't download songs anymore

Hi, 

it’s been a while that I can Download anymore songs.  When I download, the songs don’t stay like before. 
please can you fix it ? 
 

thanks you 

5 replies

Anonymous
Apr 22, 2022 4:12 PM UTC

Hey @Frankie Asahd 

Android?

Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
Apr 24, 2022 8:35 AM UTC

Hey @Frankie Asahd can you provide more information? What happens after you download songs now?
Thanks 

One Hit Wonder
Frankie AsahdAuthor
One Hit Wonder
Apr 24, 2022 11:30 AM UTC

Hey @Frankie Asahd can you provide more information? What happens after you download songs now?
Thanks 

Musics do not remain saved. 

Hey @Frankie Asahd 

Android?

No,  IPhone. 

Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
Apr 26, 2022 12:39 PM UTC

Hey @Frankie Asahd can you please try the following steps:

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it
     

Keep in mind that you’ll need to download your favourites again from your library after.
Apologies for the inconvenience

    One Hit Wonder
    Frankie AsahdAuthor
    One Hit Wonder
    Apr 26, 2022 12:53 PM UTC

    Hey @Frankie Asahd can you please try the following steps:

    1. Quit and relaunch the app
    2. Try another mobile (4G or Wifi)
    3. Empty Smart Cache
    4. Restart the phone
    5. Clear the app data
    6. Delete the app and reinstall it
       

    Keep in mind that you’ll need to download your favourites again from your library after.
    Apologies for the inconvenience

    Hey, 

    thanks you I will try it ! 

     

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