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How do I get rid of these weird favorite tracks


  • Runaway Baby
  • 5 replies

I have these 2 tracks in my favorite tracks list. I did not favorite them myself. Could be left overs from a spotify import. They cannot be played or deleted. Please help me get rid of them. Thanks!

 

9 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5248 replies
  • November 12, 2023

Have you tried deleting Cache?
Let me know if that works.
Thanks :)


  • Author
  • Runaway Baby
  • 5 replies
  • November 12, 2023

I had tried that, it didn’t work. Thanks


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1651 replies
  • November 12, 2023

The screenshot you are showing is from your favourites. Can you show a bit more, so that we can clearly see what you are looking at Deezer.

If you search in your favourites aren’t you able to find these songs? Or try it on the web? Isn’t this possible?

 

 


  • Author
  • Runaway Baby
  • 5 replies
  • November 13, 2023

Thanks for the reply.

When I remove all my favorites these 2 tracks disappear but I still have “2” as the count of favorite tracks. Screenshot #1

When I add 1 song to favorites, these 2 tracks reappear in the favorites home screen. Screenshot # 2. But when I tap on "favorite tracks” only 1 track is listed (even though the count is 3)


Thanks


  • Author
  • Runaway Baby
  • 5 replies
  • November 13, 2023

Somehow I marked this topic as answered by mistake, but it’s still not answered.

Thanks


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1651 replies
  • November 13, 2023

This is SO strange! I tried to find a song with the name My Mind Sound but couldn’t find it. So how this title appeared in your favourites is beyond me.

Have you tried to use Deezer with a browser (pc or Mac)?

(Off topic: nice Dream Theater playlist 😀)


  • Author
  • Runaway Baby
  • 5 replies
  • November 14, 2023

On browser and desktop app I see 2 extra tracks in the count, so the count is 3 instead of 1. But these 2 track titles are only displayed on the iOS app, and only on the favorites home screen, not when I tap on the favorites tracks screen. By the way, I had this discrepancy of track counts for a while now, the “My Mind Sound” titles only started appearing after the latest update.

Thanks


Leonídia.Deezer
Alien SuperStar
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Hello @akuli I had to pull some magic to solve this one. 

On a more serious tone, I have managed to remove the two tracks using our Backoffice tool.

Indeed left overs from your imported content.

Thanks for your help @awesomemac .


  • Author
  • Runaway Baby
  • 5 replies
  • November 23, 2023

thank you so much!


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