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One Hit Wonder
amorsita AECE
One Hit Wonder
September 5, 2023
Answered

how do i get my account back

  • September 5, 2023
  • 1 reply
  • 80 views

How do I get my account on the family account I'm trying to add my email but it won't let me it says its connected to another account but it's mine before we got the family plan so how can I connect my account 

      Best answer by Nina Nebo

      Hi @amorsita AECE !

      How to join Deezer Family

      iOSAndroid

      If you're subscribed to a Deezer Free or Deezer Premium plan and you'd like more music for the rest of your family, you can join Deezer Family following these steps:

      1. Go to Settings Settings.png
      2. Select Account management 
      3. Select Manage my subscription
      4. Depending on your current plan, select Subscribe or Switch to Deezer Family

      How to join Deezer Family

      Desktop

      1. Go to your profile Profile.png
      2. Select Account Settings
      3. In the My information tab, select MANAGE MY SUBSCRIPTION located under My subscription
      4. Depending on your current subscription, select Subscribe or Switch to Deezer Family

       

      Helpful links

      How to manage your Family members

      These articles will help you set up and manage your Family members:

       

      https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

      1 reply

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      September 6, 2023

      Hi @amorsita AECE !

      How to join Deezer Family

      iOSAndroid

      If you're subscribed to a Deezer Free or Deezer Premium plan and you'd like more music for the rest of your family, you can join Deezer Family following these steps:

      1. Go to Settings Settings.png
      2. Select Account management 
      3. Select Manage my subscription
      4. Depending on your current plan, select Subscribe or Switch to Deezer Family

      How to join Deezer Family

      Desktop

      1. Go to your profile Profile.png
      2. Select Account Settings
      3. In the My information tab, select MANAGE MY SUBSCRIPTION located under My subscription
      4. Depending on your current subscription, select Subscribe or Switch to Deezer Family

       

      Helpful links

      How to manage your Family members

      These articles will help you set up and manage your Family members:

       

      https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

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