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One Hit Wonder
May.Knight
One Hit Wonder
Feb 22, 2023 11:38 PM UTC

haven't been able to use my Deezer for months

 

Going into the app today it won't load my profile and asking me to 'Secure my account', but when I go to page adding my email and password it just says 'error occurred', password correct , have uninstalled and reinstalled app, have logged in and out. Has been happening for ages so it's not a server issue. 

      4 replies

      Anonymous
      Feb 25, 2023 8:12 AM UTC

      Hey @May.Knight 

      Which app on which device is it specifically?

      Android, iOS, Desktop (Windows, Mac)?

        Johnathan.Deezer
        Ultimate Superstar
        Johnathan.Deezer
        Ultimate Superstar
        Feb 25, 2023 1:58 PM UTC

        Can you please send the screenshot of the issue as well @May.Knight ? 🤔

        Thanks! 

        JohnathanF
        Roadie
        Short Straw
        Roadie
        Jan 7, 2024 9:41 AM UTC

        Hey @jonathan.deezer this is happening to my account now.

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        Jan 9, 2024 5:50 PM UTC

        @Short Straw could you please send us a screenshot with the error message in order to investigate?
        Thanks :)

         

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