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One Hit Wonder
May.Knight
One Hit Wonder
February 22, 2023

haven't been able to use my Deezer for months

  • February 22, 2023
  • 4 replies
  • 65 views

 

Going into the app today it won't load my profile and asking me to 'Secure my account', but when I go to page adding my email and password it just says 'error occurred', password correct , have uninstalled and reinstalled app, have logged in and out. Has been happening for ages so it's not a server issue. 

      4 replies

      Anonymous
      February 25, 2023

      Hey @May.Knight 

      Which app on which device is it specifically?

      Android, iOS, Desktop (Windows, Mac)?

        Johnathan.Deezer
        Ultimate Superstar
        Johnathan.Deezer
        Ultimate Superstar
        February 25, 2023

        Can you please send the screenshot of the issue as well @May.Knight ? 🤔

        Thanks! 

        JohnathanF
        Roadie
        Short Straw
        Roadie
        January 7, 2024

        Hey @jonathan.deezer this is happening to my account now.

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        January 9, 2024

        @Short Straw could you please send us a screenshot with the error message in order to investigate?
        Thanks :)

         

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