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Favourite Playlist not found

  • April 2, 2022
  • 1 reply
  • 25 views
J
One Hit Wonder

After finally resolving my subscription issues that lingered for more than 2months, I finally got back to my Premium Deezer subscription but cannot access my playlists and favourite songs. A huge chunk of my internal memory (about 54g) is still taken by Deezer. Please help.

Best answer by Anonymous

Hey @Josseg 

If your phone says deezer is taking up 54GB but you can't access the music stored, you're no longer using the identical account.
The easiest way is to completely uninstall and reinstall the app once.
Alternatively, support may be able to help.

https://support.deezer.com/hc/requests/new

    1 reply

    A
    • Anonymous
    • Answer
    • April 3, 2022

    Hey @Josseg 

    If your phone says deezer is taking up 54GB but you can't access the music stored, you're no longer using the identical account.
    The easiest way is to completely uninstall and reinstall the app once.
    Alternatively, support may be able to help.

    https://support.deezer.com/hc/requests/new

    Yula
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