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One Hit Wonder
Josseg
One Hit Wonder
April 2, 2022
Answered

Favourite Playlist not found

  • April 2, 2022
  • 1 reply
  • 39 views

After finally resolving my subscription issues that lingered for more than 2months, I finally got back to my Premium Deezer subscription but cannot access my playlists and favourite songs. A huge chunk of my internal memory (about 54g) is still taken by Deezer. Please help.

    Best answer by

    Hey @Josseg 

    If your phone says deezer is taking up 54GB but you can't access the music stored, you're no longer using the identical account.
    The easiest way is to completely uninstall and reinstall the app once.
    Alternatively, support may be able to help.

    https://support.deezer.com/hc/requests/new

    1 reply

    Anonymous
    Answer
    April 3, 2022

    Hey @Josseg 

    If your phone says deezer is taking up 54GB but you can't access the music stored, you're no longer using the identical account.
    The easiest way is to completely uninstall and reinstall the app once.
    Alternatively, support may be able to help.

    https://support.deezer.com/hc/requests/new

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