Family pack, accout that created and added separate email lost all favourites and member plan

Good day. I’m as a main in family account create for all members “independent” accounts with their log and pass . One of the parts of family account logged out by (don’t know why) and after entering with the same email it is empty favourites, and show that it is on the free account.

would you so kind to write for my email, cause I don’t want to show my email for common.