Hey guys,
My family account subscription is over and my son account ( Mathurin ) doesn’t appear anywhere on the app so he can’t find his playlists. Could you please help me ?
Thanks,
Hervé
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Hey
Your son had a profile and used the admin's login data?
Since the family subscription is no longer active, your son can no longer access his profile. You should have converted this to a independent account before the subscription expired.
The solution now is to book a family subscription again, then your son's profile will be available again.
Alternatively, support may be able to help:
→ https://support.deezer.com/hc/requests/new
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