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Downloaded shuffle keeps changing to 'favourite' and doesn't shuffle

  • 16 May 2022
  • 1 reply
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Hi all,

Android/Samsung phone.

So I have a subscription and have around 80GB of Hi-Fi tracks downloaded.  I like to play these all on shuffle by selecting ‘downloaded’ and then pressing shuffle.  

Up until recently, this worked fine and every time I pressed shuffle, it reshuffled the playlist, or at least it appeared to have changed.  

I think over the past month I seem to have lost this.  It started after an update I think where it kept crashing when I selected ‘downloaded’.  So after some troubleshooting I had to delete them all and start all over again. 

When I press shuffle on the downloaded tracks now it just goes to ‘favourites/loved’ and it doesn’t shuffle them at all. On the odd occasion it does work and plays my downloaded tracks on shuffle.  

 

I have an eclectic taste in music and like to listen to all my music randomly most of the time.

I imagine I’m not the only one experiencing this issue?

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Best answer by Jaime. 18 May 2022, 15:59

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Userlevel 7
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Hey @Enigma80 I am sorry to hear that.
This is a well known issue and our developers have told us that they are working in a permanent fix which will be available for affected users in the next version of the App in a few more days.
Apologies for the inconvenience and thanks for your patience

 

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