Devices

Question

I only have 2 active devices on my account. But every day or every other day another pops up. I recently changed my password and also deleted two profiles. How do I stop other devices from popping up. I keep seeing IPhone that’s not mines. Also are we able to delete followers. It says 4 but only show 2

GropplerZorn · Accepted Answer

Hey there@Eric D BossSounds like a lot going on.Since most of the people here on the forums are fellow subscribers such as yourself, and therefore don't have access to your account, I would recommend that you contact deezersupport and open a ticket. They can look at your account and take whatever steps are necessary to clean things up and resolve your issues.The link is here →https://support.deezer.com/hc/en-gb

Leonídia.Deezer · Answer

Hi @Eric D Boss, thank you for reaching out and thank you @GropplerZorn for your help.

I performed some security procedures to prevent this problem from persisting.

In order to reinforce the security of your Deezer account, I recommend that you update the password for your email and reset the password for your Deezer account through the email I sent you.

To protect all your online accounts, I advise you to regularly check your systems for malicious software and conduct a scan on your device to identify possible viruses.

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