Guitar Hero

Deezer is not updating

5 replies
66 views

I really regret paying for a whole year. I thought it would fix the many faults. If I update a playlist I need to restart my phone, reinstall Deezer and clear cache about a million times for Deezer to stop playing a song I deleted. On occasion it plays a different song from the title and my favourite tracks are not updating despite clearing cache a million times, reinstalling the app, restarting my phone etc. etc. etc.... Also Deezer seems to classify everything as pop, despite me playing mostly folk, singer/songwriter, rock, and indie/alternative pop. It's very strange...

awesomemac

Superuser

That doesn’t sound great, and it seems you’ve already tried quite a lot.

Are you using iOS or Android? I’m not experiencing anything like what you’re describing.

Would it be possible to share a video showing what you’re encountering?

Someone here might be able to give you the answer, but I suspect you may be better off directing your question to Deezer Support.

R

Razer

Roadie

I have a similar issue, if i save a playlist I don’t see it unless I restart the app

Jaime.Deezer

Community Manager

@PattiPJ @Razer I am sorry to hear that. Does this happens on mobile(Android, iOS) or web/desktop?

R

Razer

Roadie

Certainly on iOS, probably also on desktop but I'm not sure 100%

Jaime.Deezer

Community Manager

I’ve just tested on iOS, Desktop and web and didn’t have any problem as the saved playlist showed immediately in my favourites.
Have you cleared cached and reinstalled the Deezer app already to see if that works?
Thanks

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