Skip to main content
One Hit Wonder
Mathias Vanderborght
One Hit Wonder
Sep 11, 2022 2:35 PM UTC
Answered

Deezer family

Why has my subscription changed from Deezer Family to Deezer premium? My wife and kids have to make an own account in order to be able to listen to their music. And I, as admin, can not change to their profiles.

 

    Answer
    Sep 11, 2022 2:49 PM UTC

    Hey @Mathias Vanderborght 

    As soon as a family profile has been converted into an account with its own credentials, the admin can no longer switch.
    We cannot answer here why your Family subscription has been changed to Premium.
    For this you would have to contact the support:
    → https://support.deezer.com/hc/requests/new

    View in thread

    1 reply

    Anonymous
    Answer
    Sep 11, 2022 2:49 PM UTC

    Hey @Mathias Vanderborght 

    As soon as a family profile has been converted into an account with its own credentials, the admin can no longer switch.
    We cannot answer here why your Family subscription has been changed to Premium.
    For this you would have to contact the support:
    → https://support.deezer.com/hc/requests/new

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement