Guitar Hero

Answered

Clicking on search result plays wrong song

Forum|Forum|4 years ago
April 20, 2022
29 replies
672 views

I have a Family account with an Admin profile and 4 individual profiles (one for each family member). When in any of the individual profiles, if I search for a song, then click on the result, it does not play that song. It plays a completely different song. If I click on the result again, it will play a new, different song.

Example: I search for “Yellow Submarine”

Under Tracks, the first result is “Yellow Submarine” by the Beatles. I click on that result and it plays “Eve of Destruction” by Barry McGuire. I click on Yellow Submarine again, and it plays “I Want to Hold Your Hand” by the Beatles.

The incorrect songs are always in a similar genre, so my guess is that my search is creating a Track Mix, and just skipping to another song in that mix. But why is this happening, and how can I fix it?

Some additional details:

It only happens in the individual profiles of the Family account. If I go into the Admin profile, search behaves as expected. This is a bit of a workaround, but I pay for a Family account for a reason, and it hasn’t worked right for more than a month now.
It happens on both mobile app (iOS) and desktop browser (Windows 10, Firefox). On mobile it happens on every phone and every individual profile. The app and the iOS are fully up to date on all devices, and I have tried uninstalling and reinstalling the app, and have restarted the phones.
This is a constant issue, not an intermittent one. Search has completely stopped working for us on the Individual profiles.

Any suggestions would be very appreciated!

Best answer by Matt Gray Brush

Hi Jamie! Wanted to let you know the issue is now resolved on my end! No more problems. Thank you so much for your help!

Awesome! Really glad to hear it. I’ll make sure everything is updated next week on the app store/iOs end and if we have further issues I will let you know. We do have a family plan so that checks out. Thanks @jamie, appreciate you sticking with us.

Show previous replies

Jaime.Deezer

Community Manager

Thanks @Matt Gray Brush I think your problem is related to a well known issue affecting Family profiles in the US.
It took a while to find the root of the problem and manage to fix, but finally our developers have done it and a permanent fix should be ready by the end of next week.
Apologies for all the inconvenience and thank you for your patience

M

Matt Gray Brush

Hitmaker

Awesome! Really glad to hear it. I’ll make sure everything is updated next week on the app store/iOs end and if we have further issues I will let you know. We do have a family plan so that checks out. Thanks @jamie, appreciate you sticking with us.

M

Matt Gray BrushAnswer

Hitmaker

Hi Jamie! Wanted to let you know the issue is now resolved on my end! No more problems. Thank you so much for your help!

Awesome! Really glad to hear it. I’ll make sure everything is updated next week on the app store/iOs end and if we have further issues I will let you know. We do have a family plan so that checks out. Thanks @jamie, appreciate you sticking with us.

K

KKOPPI1

Guitar Hero

@Jaime.Thanks for the update, and for sending this information along to the devs. I understand that it may take a little time to resolve the problem, but also hope they can move on this quickly, because it really is limiting Deezer’s functionality for me.

However, since I started this thread, I do take some issue with it being marked as “Answered.” You’ve passed the problem on to someone else, but the problem hasn’t yet been resolved. Until there’s an actual fix for this issue, can we leave this question as unanswered?

Thanks.

3 YEARS LATER THIS IS STILL AN ISSUE. IT’s STILL NOT WORKING FOR ME.

K

KKOPPI1

Guitar Hero

Thanks @Matt Gray Brush I think your problem is related to a well known issue affecting Family profiles in the US.
It took a while to find the root of the problem and manage to fix, but finally our developers have done it and a permanent fix should be ready by the end of next week.
Apologies for all the inconvenience and thank you for your patience

I’m in Europe. This bug is STILL NOT FIXED, I click on a search result and it’s playing a DIFFERENT song no matter what I try, I emptied the cache, logged in again, etc. nothing works.

Jaime.Deezer

Community Manager

@KKOPPI1 I’ve tested on my side on iOS, Desktop app and Web and could not reproduce the issue that you mentioned. All worked fine.
Could you please provide a video in order to investigate?
Thanks for your help

F

fodowik106

Guitar Hero

I have a Family account with an Admin profile and 4 individual profiles (one for each family member). When in any of the individual profiles, if I search for a song, then click on the result, it does not play that song. It plays a completely different song. If I click on the result again, it will play a new, different song.

Example: I search for “Yellow Submarine”

Under Tracks, the first result is “Yellow Submarine” by the Beatles. I click on that result and it plays “Eve of Destruction” by Barry McGuire. I click on Yellow Submarine again, and it plays “I Want to Hold Your Hand” by the Beatles.

The incorrect songs are always in a similar genre, so my guess is that my search is creating a Track Mix, and just skipping to another song in that mix, much like how Sternzeichen und Aszendent can influence personality traits. But why is this happening, and how can I fix it?

Some additional details:

It only happens in the individual profiles of the Family account. If I go into the Admin profile, search behaves as expected. This is a bit of a workaround, but I pay for a Family account for a reason, and it hasn’t worked right for more than a month now.
It happens on both mobile app (iOS) and desktop browser (Windows 10, Firefox). On mobile it happens on every phone and every individual profile. The app and the iOS are fully up to date on all devices, and I have tried uninstalling and reinstalling the app, and have restarted the phones.
This is a constant issue, not an intermittent one. Search has completely stopped working for us on the Individual profiles.

Any suggestions would be very appreciated!

It looks like the issue is with how the individual profiles are handling search results. When you search for a song, instead of playing the exact track, the service might be defaulting to a track mix or autoplay, which is why you're hearing different songs. Since this is happening on both mobile and desktop across multiple devices, it's likely a bug or setting specific to the individual profiles. To fix this, you can try clearing the cache and cookies on both the app and browser, and make sure there are no autoplay or mix settings enabled in the profiles. If that doesn't work, reset the settings on the individual profiles or test using incognito mode to rule out any saved data. If none of these solutions work, it’s best to contact the music service's customer support for further assistance.

B

biftekman

Guitar Hero

It is weird that this has not been fixed for so long.

EU user here, using Deezer on Mac, Version 7.0.10 (7.0.10)