Guitar Hero

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Clicking on search result plays wrong song

Forum|Forum|4 years ago
April 20, 2022
29 replies
672 views

I have a Family account with an Admin profile and 4 individual profiles (one for each family member). When in any of the individual profiles, if I search for a song, then click on the result, it does not play that song. It plays a completely different song. If I click on the result again, it will play a new, different song.

Example: I search for “Yellow Submarine”

Under Tracks, the first result is “Yellow Submarine” by the Beatles. I click on that result and it plays “Eve of Destruction” by Barry McGuire. I click on Yellow Submarine again, and it plays “I Want to Hold Your Hand” by the Beatles.

The incorrect songs are always in a similar genre, so my guess is that my search is creating a Track Mix, and just skipping to another song in that mix. But why is this happening, and how can I fix it?

Some additional details:

It only happens in the individual profiles of the Family account. If I go into the Admin profile, search behaves as expected. This is a bit of a workaround, but I pay for a Family account for a reason, and it hasn’t worked right for more than a month now.
It happens on both mobile app (iOS) and desktop browser (Windows 10, Firefox). On mobile it happens on every phone and every individual profile. The app and the iOS are fully up to date on all devices, and I have tried uninstalling and reinstalling the app, and have restarted the phones.
This is a constant issue, not an intermittent one. Search has completely stopped working for us on the Individual profiles.

Any suggestions would be very appreciated!

Best answer by Matt Gray Brush

Hi Jamie! Wanted to let you know the issue is now resolved on my end! No more problems. Thank you so much for your help!

Awesome! Really glad to hear it. I’ll make sure everything is updated next week on the app store/iOs end and if we have further issues I will let you know. We do have a family plan so that checks out. Thanks @jamie, appreciate you sticking with us.

bluezzbastardzz

Superuser

Similar report referring to iOS:

I just tried it in the Windows desktop app (version 5.30.210) searching for Yellow Submarine, but did not directly click on the found track and chose to add it to the play queue in the dropdown menu which worked as usual.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

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Panthera OncaAuthor

Guitar Hero

Thanks for the heads up about this. That other topic is describing exactly the problem.

bluezzbastardzz

Superuser

Maybe that is a new bug, what happens if you try to either send the found track to listen next or add to play queue instead of trying to play it directly? It seems to use the dropdown option of starting a track mix instead.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

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Panthera OncaAuthor

Guitar Hero

Interesting, thanks for the feedback bluezzbastardzz. I tried these options on both iOS and the web interface

On iOS: I searched for a song (“Cuyahoga”). From the tracks returned, I try to play the first result, and it plays the wrong song (“Tomorrow”). If I select Play Next on the track result, then skip to the next song, it plays the original song (“Cuyahoga”). I have an option to Add To Queue, but I don’t see any way to subsequently view my Queue.
On web: I am able to view my Queue, and see that Cuyahoga has been added to the end of it, 40 songs in. I searched for a new song (“Aeterna”). I click on the track result and it plays the wrong song (“Made of Air”). I do not have an option to either Play Next or Add to Queue. (see screenshot of my available options).

Is this at all helpful in troubleshooting? Thanks for your thoughts!

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Pirvn

Rising Star

@Panthera Onca I am having the exact same issue on my Family account… It seems as you said that it plays a song from the same genre but sometimes it’s gets very very random. I also have all my devices up to date. I really hope this bug will get fixed! I found a way to play the song I’m looking for by tapping on the 3 dots then tapping “Play with lyrics” and it’s seems like it works only for a few songs.

bluezzbastardzz

Superuser

I have just noticed that when your play queue is already in Mixes mode (indicated at the top of the play queue), it will no longer offer the dropdown option to listen next (“Danach hören” in German) in search results for tracks. So you would have to end or quit the Mixes mode in the play queue first, e.g. by starting an album, so it will be loaded instead of automatic mixes into the queue. Then the line on top will change to the usual “Play Queue” header. A dropdown menu of a found track will look like this then in the desktop app and probably web player:

Sorry for the German version, but I think you can see the difference nevertheless. Here is the top of my play queue as well:

I guess there must be a way to see the play queue on iOS, too, maybe some iOS user else can help, e.g. @dee_dirk ?

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

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Anonymous

I guess there must be a way to see the play queue on iOS, too, maybe some iOS user else can help, e.g. @dee_dirk ?

You can get into the queue from the player view:

Jaime.Deezer

Community Manager

Hey @Panthera Onca @Pirvn I could not reproduce the problem on our side, either on iOS or Desktop.
Could you please share a video with the problem in order to investigate with our devs?
Thanks for your help and apologies for any inconvenience.

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Panthera OncaAuthor

Guitar Hero

Thanks @Jaime. Here are two recordings, attached in a .zip file.

On Desktop, I searched for “Kryptonite”. I click on the first result (“Kryptonite” by Three Doors Down). It instead plays “In the End” by Linkin Park. I click on Kryptonite again, and this time it plays “Through Glass” by Stone Sour
On iOS, I searched for “Under the Boardwalk”. I click on the top result (“Under the Boardwalk” by The Drifters). It instead plays “Baby Love” by The Supremes. I click on Under the Boardwalk again, and this time it plays “Another Saturday Night” by Sam Cooke.

Thanks!

Deezer recordings.zip